Job Description

Essential Duties & Responsibilities

Performs routine system maintenance for department systems to ensure proper functionality and availability
Troubleshoots basic and common technical issues
Evaluates system functionality and identifies areas for improvement, including test patches and upgrades
Maintains, configures, and tests future system applications and functionality
Drafts, manages, and updates user protocols, guides, and similar documentation
Provides training and support to end users
Other duties as assigned
Knowledge, Skills, & Abilities

Knowledge of operating systems such as Windows or Linux
Knowledge and use of system management tools and scripting languages
Skill in testing, patching, and maintaining systems
Skill in troubleshooting and performing root cause analysis
Ability to work independently or as part of a team
Ability to communicate effectively to both technical and non-technical colleagues, team members, and vendors
Minimum Education & Experience

Associate's degree in related field
4 years of relevant experience
Equivalent combination of experience & education may be considered
Job Level Overview

Operations, Administrative, Service, or Technical Support Level 4 - Advanced or lead role with deep subject matter expertise and/or functions as a formal or informal team lead. Leads challenging and non-routine tasks, assignments, and projects, often coordinating across teams and developing new methods or techniques. Mentors less experienced staff and reviews or delegates work.



Why Work for RIT Auxiliary Services Technology
RIT Auxiliary Services Technology helps provide services and support with our business partners across campus throughout Dining units, Facilities, Housing, Arenas, and the new Performing Arts Center. As a university‑wide operation, we’re committed to helping our business partners create a welcoming environment and ensure that operations are moving efficiently and effectively through rapid response to tickets, chat, and phone call triage. You’ll work alongside a diverse team, including students from many backgrounds in a rapid paced and ever evolving team. Your contributions will ensure that all our business-partners feel supported which helps us to collaborate effectively while ensuring long‑term success. We are responsible for hundreds of devices across campus, multiple systems, and close to 5 million transactions a year which gross close to $40 million dollars.
Strong Benefits That Support You
Comprehensive health coverage, employer‑paid disability, and wellness resources.
Grow With Us
Tuition assistance for you and your family, plus career development in a collaborative, innovative environment.
Invest in Your Future
Competitive retirement plan with up to 8% employer match.
Current Anticipated Hours/Work Location:
Location: Hybrid environment, flexible with work-from-home and in-person schedules based on team schedule and work requirements.
Work Schedule: Second and third shifts, during the school year there will need to be weekend coverage to ensure all operations are running smoothly. The schedule will need to fluctuate based on University-wide events, and academic breaks.