Job Description

Department Summary

The G. Brint Ryan College of Business is the choice of nearly 9,000 students, making it one of the largest business schools in the nation. Since 1961, the college has been continuously accredited by the Association to Advance Collegiate Schools of Business (AACSB), a hallmark of the world’s best business schools. Nationally recognized, cutting-edge degrees enable students to learn beyond the classroom, preparing them to become leaders in their fields.

Position Overview

Provides highly skilled technical support to the faculty, students, and staff of the G. Brint Ryan College of Business. Functions as an expert system administrator engaged in installing, configuring, and maintaining hardware and operating system software in support of the business processing requirements of the college. Services are provided to over 125 faculty, 65+ staff, and all MBA/MS and doctoral-level students within the college.

Minimum Qualifications

Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Prior experience with specific systems, equipment, and software may be required by the department. Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments. Ability to supervise and train subordinates. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain, and utilize technical and applications-oriented information.

Preferred Qualifications

BA or BS degree or equivalent experience; at least 6 years in the IT field; at least 3 years dealing with VMware View or Citrix.

Job Duties

Installing, maintaining, and configuring virtual desktops and servers on Citrix and VMware View
Performing virtual desktops and servers, windows and other security updates
Troubleshooting virtual desktops and streaming applications for user and College admins
Administering VMware Horizon View and Citrix Framework
AD and GOP administration and troubleshooting of AD objects and GPOs
Documenting creation for both user and technical levels for Citrix and VMware View support
Installing, maintaining, updating, and troubleshooting Dell and HP hardware
Working with DSI helpdesk to resolve user issues with Citrix or VMware View access
Administering and troubleshooting RCOB servers and supporting infrastructure
Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 20 pounds.
Sedentary work that primarily involves sitting/standing.
Repeating motions that may include the wrists, hands and/or fingers.
Environmental Hazards

No adverse environmental conditions expected.
Work Schedule

Monday - Friday 8 am - 5 pm with occasional nights and weekends.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.