Job Description

Job Description:
Summary

The Iowa State University Seed Laboratory is hiring for a Customer Relations Coordinator III. Our lab has a history of excellence in seed testing, training, and customer service dating back more than 100 years. We offer cutting-edge seed analysis technologies and services for both Seed Quality and Seed Health testing. Our broad range of testing options, high throughput of samples, accurate results, and unmatched customer service—combined with years of experience and expert staff—make us a leader in the seed testing industry.

This position will provide leadership and mentorship to team members in Seed Lab Health and Quality testing processes. In addition to overseeing sample intake and unboxing, data entry, and the timely review and distribution of test results, this role will guide best practices, support professional development, and ensure efficient workflows. The position is fast-paced and requires strong attention to detail, the ability to juggle multiple projects simultaneously, and a collaborative approach to training and supporting team members.


Example of Duties

· Provides product information, guidance, and recommendations to meet customer needs, including explaining submission requirements, testing services, and timelines.

· Explains lab policies, procedures, and offerings to customers, ensuring clarity and understanding.

· Fulfills customer requests, including sample intake, data entry, invoicing, billing, orders, and special testing requests.

· Resolves customer issues, proactively following up with customers and internal lab staff to address missing information or concerns.

· Coordinates special projects, including preparing outgoing shipments, trade show support, and other lab or marketing initiatives.

· Maintains and builds strong customer relationships, acting as a liaison between customers, internal teams, and vendors.

· Selects and liaises with vendors to ensure smooth operations and timely service delivery.

· Assists with marketing, promotions, and sales support, including event preparation and materials shipping.


Level Guidelines
• Senior-level position applies advanced and specialized expertise and competencies
• Typically receives general supervision with high level guidance on the most complex assignments
• Completes assignments which are moderately difficult or difficult
• Resolves issues, including atypical issues, and makes recommendations
• May lead projects of limited scope
• Functions as “go to.” Responds to inquiries and requests from others inside and outside work area
• May act as a lead, assigning tasks and providing guidance to lower level workers
• May provide supervision to one to two other staff or lead a small work team
• Provides guidance to students

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.