Job Description

JOB SUMMARY

The Network Engineer II is responsible for supporting the design, implementation, and maintenance of the organization’s network infrastructure. This role requires solid hands-on experience with routing, switching, firewalls, and wireless technologies, along with the ability to troubleshoot and resolve complex network issues. The Network Engineer II works independently on routine assignments and collaborates on larger projects with senior engineers and cross-functional teams to ensure the stability, security, and performance of network systems. A strong focus on operational excellence, documentation, and continuous improvement is essential for success in this position.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Manager, Network & Unified Communication

Supervises: No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

Network Support (80%)

• Installs and supports LAN, WAN, and wireless network solutions, including servers, firewalls, routers, WAPs, switches, UPSs, and other hardware.

• Supports, monitors, and resolves issues with network infrastructure to ensure smooth and reliable network operation to enable functional areas to achieve their strategic and operational objectives.

• Performs network hardware and software upgrades.

• Assists in managing network asset inventory, related documentation, and technical specifications information.

• Implements and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

• Maintains documentation as it relates to network configuration, network mapping, processes, and service records.

• Provides high quality and timely network support, including responding to incident/ problem tickets and troubleshooting errors and issues with network infrastructure.

Technical Innovation (15%)

• Develops an in-depth understanding of the university’s network infrastructure, including physical locations, device connectivity methods, core network services, and secure access requirements.

• Participates in design reviews and contributes to decisions about network architecture, capacity planning, and security standards.

• Researches, recommends, and pilots innovations in networking technology.

• Takes a lead role in documenting systems and common support procedures and encourages and facilitates cross-training.

• Stays current with emerging trends and advances in networking that may have relevance to the university’s evolving needs and goals. Proactively educates other team members on findings and new insights.

• Continuously evaluates internal processes, procedures, practices, and standards and proactively proposes changes to bring greater efficiencies.

• Champions infrastructure automation in all facets of network architecture.

• Mentors other Network Engineers in their area and contributes to their development.

ADDITIONAL DUTIES

Participation & Support (5%)

Maintains awareness of current practices and future trends in networking technology, network security, and best practices.

Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.

Performs other duties as requested

EDUCATION

Bachelor’s degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.