Job Description

Job Description:

The Instructional Support Technician will be responsible for providing all aspects of computer Helpdesk support along with maintaining and supporting the resources in the Instructional Computing labs. This position will be responsible for the daily management, scheduling and overseeing of Helpdesk requests as well as providing high level technical support. This includes identifying, troubleshooting, and resolving hardware, software, and networking issues along with the installation and configuration of PCs, laptops and network printers in both an office and lab environment. Maintain the operational status of these resource and apply the appropriate Windows and security updates as required. The individual must be highly motivated and able to work independently and in a team environment and manage multiple tasks while meeting commitments in a timely fashion. Engage in project-based tasks on an as needed basis and additional duties as assigned.

Responsibilities:

Respond promptly and maintain an active connection with the campus Helpdesk system.
Aid in desktop imaging and configuration procedures.
Provide support for office relocations concerning computer and networking arrangements.
Assist in troubleshooting and maintaining equipment in classroom settings.
Set up and configure PCs and printers for both labs and offices.
Participate in asset management using Sassafras and Team Dynamix as central inventory control systems.
Ensure the operational status of resources and apply necessary Windows and security updates.
Collaborate with a team to establish and maintain a centralized print environment.
Perform any other technology support related duties and projects as assigned.
The college particularly welcomes candidates with knowledge, skills and abilities that include:

Commitment to diversity and university initiatives supportive of diversity and inclusion.
Interest in participating in student-centered service activities.
Desire to apply expertise in promoting civic engagement with the College's many community partners.

Requirements:

MINIMUM QUALIFICATIONS:

Bachelor's Degree in a related field.
At least 2 yrs IT experience within a Higher educational setting.
Experience with the Team Dynamix support ticketing system.
Previous involvement in software and hardware support.
Strong problem-solving abilities and effective time management skills.
Exceptional written and verbal communication skills.
High level of attention to detail.
Demonstrated organizational skills and self-motivation, capable of working both independently and collaboratively.
Ability to lift and carry items weighing up to 40 lbs.
PREFERRED QUALIFICATIONS:

Proficiency in using the Sassafras interface for technology inventory logging and tracking.
Experience with Altiris imaging software.
Strong working knowledge of the Microsoft Office 365 suite.
Mac OS experience.
Graduate of Farmingdale State College.