Job Description

Job Summary
Perform support, asset management duties, and resolution of desktop issues for the Michigan Medicine and other duties as needed as experience is gained. Specific responsibilities include desktop installations, upgrades and troubleshooting of hardware, software and basic network issues. Assist over the phone and in person for all information technology related problems. Exercise problem escalation process with other support staff and HITS second and third level customer support groups to ensure problem resolutions and customer satisfaction.

Responsibilities*
The responsibilities of the position include the following:

Help communication between customer and other HITS Division Departmental business support for General Compute equipment.
Service Now ticket management.
Equipment management including, customer requests for equipment, purchasing, receiving, un-boxing, imaging, deployment, tracking, and preparation for property disposition.
Department specific work related to hardware upgrades and customer moves.
Additional administration tasks to include inventory management, equipment stocking, purchasing, risk management, and weekly status reports.
Possible QA testing for hardware and software standards, advanced opportunities commensurate with experience.
Required Qualifications*
Strong customer service skills.
Excellent interpersonal, written, and verbal communication skills
Enrolled at least 6 credit hours per semester.
Physical Requirements

While performing the duties of this position, employees may remain in a stationary position for prolonged periods of time; those in this position regularly move and traverse great distances while traveling to and from our customer locations. Person in this position will work around obstacles and confined spaces while troubleshooting and installing computer equipment. Staff will occasionally ascend and descend stairs and ladders. Must be able to travel or transfer equipment to and from different buildings throughout the campus and off-site locations weighing up to 50 pounds with or without accommodations.