Job Description

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov*These benefits vary by job classification.

What Your Job Will Be Like:

We are seeking an Emergency Management Dispatch Telecommunicator to join our team.

We are seeking an Emergency Management Dispatch-Telecommunicator/Communications Specialist that is responsible for all hazards incident communications and coordination for emergencies and disasters that impact Sandia National Laboratories (SNL)! EM activities include the following: responsible for incident management and coordination for the Laboratory, effecting tactical actions during emergency response, categorizing and classifying events, establishing initial and ongoing protective actions; coordinating with offsite agencies during emergencies; participating and supporting in complex drills and exercises; supporting and implementing emergency preparedness; providing a 24/7 operations/communications center; analyzing and mapping hazards at the Laboratory; implementing emergency response capabilities in support of the Wildland Fire Program for the Laboratory in conjunction with federal, state, local, and tribal authorities.

This position supports incident management and coordination activities by receiving, gathering and assessing information regarding abnormal or unusual events and emergency conditions. The new telecommunicator will deploys SNL emergency response assets, such as Sandia Agency Representatives, EMS resources, Kirtland AFB Fire and Emergency Services, Emergency Response Teams, and other command advisors, as required across the laboratory. Additionally, they will: Support incident coordination with internal and external emergency response organizations and agencies. Implement and coordinate workforce protective actions using technology/systems. Serve as an extension of the Emergency Operations Center (EOC) Communications Unit during EOC activations. Monitor the laboratory fire alarms systems and facility control systems and takes actions in accordance with procedures and protocols. Conduct time critical incident notifications to a diverse set of laboratory partners to include contractor and federal senior leadership. Monitor and tracks SNL international travelers to ensure worker safety during international incidents (terrorism, natural phenomenon, etc.). Develop, review, and provide input on EM plans, procedures, checklists, and protocols, as assigned and participates in drills, exercises, and program assessments, as assigned. Perform all necessary shift administrative duties. Maintain communication logs, emergency information files, and laboratory system records. Manages controls in accordance with standard procedures. Reports any observed deviations to on-call personnel.

You will be the Laboratory’s primary point of contact for incident notification, reporting and coordination of emergency and non-emergency activities and ensures the implementation of appropriate emergency plans, procedures, and checklists in accordance with Federal laws, DOE orders and other related DOE directives and guidance. The EMCC Telecommunicator communicates time urgent decisions to include categorization and classification of operational emergencies, initial protective actions, making time-constrained internal and external emergency notifications, assessing actual or potential impacts from severe weather, and assessing the need to activate the Emergency Response Organization (ERO).

Applicants should have demonstrated skills, knowledge, and experience in emergency management, public safety, security or related fields. Telecommunicators may frequently use and apply EM standards, principles, theories, concepts, and techniques. They may perform some non-routine tasks requiring the exercise of independent judgment. Additionally, this position provides solutions to a variety of problems of moderate scope and complexity. This job includes some responsibility for end products and follows established procedures for routine work.

This is an outstanding opportunity for any passionate, career minded professional who desires to work in dynamic and high-functioning command and control/communications center that is responsible for coordinating and delivering emergency services as well as engaging in emergency preparedness activities and corporate communications. The Emergency Management Communications Center is the primary contact for the Sandia workforce for emergency, non-emergency, and safety matters. This position allows for upward mobility within the EM organization. If this job posting appeals to you, we encourage you to apply for this opportunity.

On any given day, you may be called on to:

• Utilize a multi-line phone system, receive and triage recorded emergency (9-1-1) and non-emergency incoming calls that frequently involves critical situations affecting human welfare and safety in a concise, timely and accurate manner in accordance with applicable protocols and standards.
• Assist callers with pre-arrival instructions as prescribed in Emergency Medical Services (EMS) and Emergency Medical Dispatch (EMD) procedures and department protocols. Utilizing a multi-channel radio system, dispatch emergency response resources from multiple agencies and internal resources to support incident needs in accordance with applicable protocols and procedures that requires good judgment and independent thinking.
• Utilizing a Computer Aided Dispatch (CAD) and other software systems, accurately document and record incoming requests for service, and track the status of resources. Utilize workforce mass notification systems to protect the workforce and public from incident hazards operating sophisticated communications equipment and software during emergency situations, ensuring required Department of Energy (DOE), Baseline Needs Agreement (BNA) and National Fire Protection Association (NFPA) requirements are maintained.
• Maintain logs and other recordkeeping methods to support quality assurance reviews, post-event analysis, report production and a chronology of notification and communications activities.
• Monitor Sandia employees on domestic and international travel to ensure their safety and welfare.
• Monitor local and remote site weather conditions using Environmental Systems and communicates safety and reporting messages to the workforce as appropriate.
• Work with the Sandia Agency Representative and EMCC Duty Officer, to declare operational emergencies, categorizing and classifying the incident, communicating protective actions, and making offsite notifications to local jurisdictions.
• Serve as the primary contact for Security Connection (SIMP) and Environment, Safety and Health (ES&H) by documenting and notifying other partners of security and safety related incidents that occur to Sandia personnel and/or property both on-site and remote site locations.
• Monitor facility control alarm systems (FCS) both at Sandia New Mexico and California sites, documenting system alarms and making immediate notifications to facilities personnel to protect life, property and the environment.
• As a Fire Protection liaison, monitor the onsite and offsite fire alarm systems for Sandia New Mexico, California and Nevada sites, documenting system alarms, dispatching emergency resources, making immediate notifications to fire protection personnel to protect life, property and the environment.
• Manage the Emergency Operations Center (EOC) duty schedule and activates the EOC based on predetermined protocols during emergency events.
• Serve as the point-of-contact for Sandia New Mexico, California and Nevada sites corporate notification and reporting programs during standard and non-standard hours to include 3-1-1 information services.
• Actively participates in drills, exercises, and training in order to develop, improve, practice and demonstrate knowledge skills and abilities to ensure proficiency and competency in all areas of responsibility.
• Notify, report and activate a wide range of partners of critical and timely information that affects SNL operations to ensure resource engagement, supports critical decision making, and ensures safe and effective SNL operations.
• Works in an occasionally dynamic, high-stress and high impact environment.
• Develop, maintain and strengthen relationships with internal and external partners to achieve collective emergency preparedness goals and objectives.

This position is onsite and requires the ability to work on a rotating 24/7/365 shift schedule, including providing vacancy backfill, nights, weekends, holidays with overtime/shift differential compensation, in order to meet minimum staffing requirements.

It also requires the ability to gain knowledge and experience with:

• Procedures for monitoring alarm systems and take proper action as required.
• Applicable federal and state emergency management and emergency response laws, regulations, executive orders, Department of Energy (DOE) Orders related to emergency management and emergency response.
• Laboratory’s emergency, security and safety policies, practices, and procedures.
• Potential hazards and proper procedures involved in emergency response to fire, explosions, chemical, radiological, security and/or natural disaster situations.
• Ability to establish and maintain internal qualifications and external certifications to include but not limited to SNL Telecommunicator Qualification, Emergency Medical Dispatch (EMD) license, FEMA training certifications and CPR/AED certification.

Salary Range:

$47,400 - $87,200

*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

Qualifications We Require:

• High school diploma plus three or more, years' experience or equivalent of combination of education and relevant experience
• Experience in law enforcement, fire, rescue, security, medical dispatching, other emergency service, 311, or cooperate communications and/or dispatch center
• Experience and demonstrated proficiency using computer systems such as Microsoft Office Suite and other computer software systems used by emergency response organizations and communications centers
• Ability to obtain and maintain a DOE Q-level security clearance

Qualifications We Desire:

• Experience working with radio and notification communications systems, multiple monitoring computer consoles, data collection and recording systems, computer aided dispatch systems, and/or other emergency response and management support systems
• Experience working within the National Incident Management System/Incident Command System with Emergency Operations Center, Public Safety Agency, or emergency services organization
• Completion of Federal Emergency Management Agency (FEMA) courses
• Experience in supporting incident management and coordination activities involving emergency response to fire, explosions, chemical, radiological, security and/or natural disaster situations
• Experience in procedure and training development
• Associates or Bachelor’s degree in emergency management, business studies, public safety, communications, occupational safety, or related field and (3) years of experience, or an equivalent combination of related training and experience; or working towards completion of same
• Experience working in fast-paced, multitasking work environments; with the ability to quickly adapt and prioritize multiple work tasks
• Excellent interpersonal and communication skills, both written and verbal, and the ability to effectively present detailed information in a clear and coherent manner
• Positive demeanor and contributing employment history
• Knowledge of word processing, computer programs and other software packages
• Knowledge of established procedures for answering multiple radio and telephone lines

About Our Team:

The Emergency Management organization is responsible for protecting the workforce, public, property, and the environment from all-hazards through the implementation of all phases of emergency management: preparedness, response, recovery, and mitigation. Additionally, the Emergency Management program is comprised of an integrated team of emergency management and public safety professionals dedicated to protecting life, property, environment, and Sandia’s reputation.

The Emergency Management organization and its partners prepare for emergencies through the development of comprehensive emergency plans and procedures and conducting training and drills. The program is validated through performance-based exercises to demonstrate emergency response capabilities and by conducting programmatic assessments as part of readiness assurance.

Sandia’s Emergency Management program is based on the National Incident Management System (https://www.fema.gov/emergency-managers/nims) , a framework that provides shared vocabulary, systems and processes that guide how personnel work together during incidents or disasters. Emergency Management staff coordinates and collaborates with local, state, federal, and tribal governments, as well as nonprofit and private sectors for emergency preparedness and response through mutual aid agreements and other preparedness initiatives and activities.

Posting Duration:

This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

Security Clearance:

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

Job ID: 695290

Job Family: ES

Regular/Temporary Position: R

Full/Part-Time Status: F