Job Description

Job Description
Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics
Type of Recruitment
Knowledge, skills and abilities
Working knowledge of and ability to troubleshoot computer and mobile operating systems (Current and Past Versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable experience in information technology support.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Considerable information technology support experience in a corporate, administrative, or educational setting. Working experience with medical, health science, and/or sports-related technologies.Working experience in high touch, high response service areas. Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager or Jamf. Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk
Custom configuration of a computer purchase to meet end-user requirements. Understanding of Active Directory and Azure Active Directory, Group Policy or MDM policy. Enterprise-level anti-virus / anti-malware suites – Virtualization technologies such as Citrix, VMWare and VirtualBox. Remote support applications such as Microsoft Remote Desktop, Dameware, LogMeIn or Apple Remote Desktop. Familiarity with Linux distributions, software and management tools. Basic scripting in VBScript, Batch or Powershell. CompTIA A+ , Network+ or Security+ certification. Fluency in collaboration tools such as Microsoft Teams, Zoom, WebEx, OneDrive, Box, Office 365.
Conditions of Employment
On campus, working a typical 40-hour week in Norfolk, VA.
Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 56,051