RN Supervisor - Evaluation & Treatment Center

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

Supervising all aspects of the Evaluation and Treatment Center. Collaborates regularly with Leadership in the development and implementation of administrative and operational activities of the ETC. Assists with development and execution of goals such that they support the organizational mission and strategic plan of COH Atlanta. Responsible for collaborating and communicating with patients, management team, center stakeholders, medical staff, and hospital staff to enhance the quality and efficiency of health care delivery. Serve as a point of contact for the development of ETC symptom management throughout the continuum of care, promoting best practices and quality of life. Ensures that ETC provides clinical coordination of care and services for all patients while supporting the mission of COH by treating patients as a whole person in a compassionate and caring environment. Ensures adherence to all state and federal regulatory requirements.

The successful candidate:

• Guidance & Support: Assist and guide RNs, LPNs, MAs, PCTs, and other stakeholders in ETC. Designate preceptors for new staff and coordinate departmental orientation.

• Role Model: Serve as a department role model, developing and maintaining internal and external customer relationships.

• Hiring & Coaching: Contribute to the hiring process and effectively coach team members, recognizing and supporting their strengths and talents.

• Education & Development: Assist with continuing education, effective delegation, and ongoing growth and development of ETC staff. Maintain Competency Notebooks.

• Scheduling & Monitoring: Schedule and monitor assignments, provide direct patient care during absences or high patient volumes, and adjust schedules as needed.

• Daily Operations: Monitor daily clinic operations, ensure appropriate staffing, and demonstrate COH values and standards.

• Patient & Stakeholder Interaction: Connect with patients, caregivers, and stakeholders positively, address them by preferred names, and focus on their needs. Educate and offer choices to patients and caregivers, promoting satisfaction.

• Goal Execution: Assist in developing and executing ETC goals, supporting the organizational mission and strategic plan. Participate in performance improvement activities and monitor key performance indicators.

• Policy Implementation: Develop and implement policies and procedures for consistent service provision. Plan resource deployment effectively and efficiently.

• Collaboration & Communication: Promote inter and intra-departmental collaboration, respond to negativity appropriately, and communicate professionally and positively with team members.

• Service Excellence: Utilize the brand platform for consistent service deployment, motivate and coach staff in COH standards, and seek opportunities for organizational improvement.

• Patient Safety: Demonstrate knowledge of patient safety goals, promote safety within ETC, and manage unexpected occurrences appropriately. Maintain regulatory agency compliance.

Qualifications

Your qualifications should include:

• RN candidates must have current Georgia RN License from an accredited college

• BSN required or enrolled in a BSN program within 6 months of hire and completed within 3 years of date of hire

• 2 to 3 years of experience in a similar role preferred. Previous Management experience preferred

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.