Culinary Services Representative

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

• ​

  This is a Full-time position where you will work 8 hours between the hours of 6:30am - 6:00pm plus every other weekend.

  ​Responsibilities Include: ​

  • Ensure a safe, sanitary, and comfortable environment coupled with an unparalleled level of customer service is paramount to guarantee a positive experience for all patients, caregivers, stakeholders, and guests.

  • Responsibilities include managing all cash transactions for food items and maintaining as well as setting up the serving and dining areas.

  • Assists with dining room set-up table clearing and resetting as needed. Works with appropriate departments to coordinate daily menu signage, food displays, guest special needs requests and requirements.

  • Receives and greets customers, suggests, and describes available menu items, resolves customer concerns.

  • Operates cash register for customers purchasing hot and cold food items adhering to established pricing structures and correct portion sizes to charge each customer appropriately. Follows all pricing structures and cash handling polices and guidelines and completes end of shift reporting and deposit.

  • Ensures proper sanitation of entire workstation and area, hand hygiene, guest contact surfaces and as instructed by leadership using ServSafe as reference.

  Minimum Education Requirements

  • High School Diploma or equivalent, preferred

  Minimum Experience

  • Preferred: A minimum of one year's experience in Food and Beverage, Hospitality, or a high-volume hospital cafeteria setting.

  • Must possess excellent communication skills, both written and verbal.

  • Requires strong customer service skills and the ability to work effectively as part of a team is essential.

  • Basic computer knowledge, including proficiency with the Microsoft Office suite, is necessary.

  • Must have strong attention to detail, as well as excellent organizational and time management skills.

  • Flexibility and the ability to adapt to changing conditions in a fast-paced environment are required.

  Required Licensure & Certifications

  • ServeSafe is preferred, but not required

• 75% Patient & Customer Service

  • Assists with dining room set-up table clearing and resetting as needed. Works with appropriate departments to coordinate daily menu signage, food displays, guest special needs requests and requirements.

  • Receives and greets customers, suggests, and describes available menu items, resolves customer concerns.

  • Operates cash register for customers purchasing hot and cold food items adhering to established pricing structures and correct portion sizes to charge each customer appropriately. Follows all pricing structures and cash handling polices and guidelines and completes end of shift reporting and deposit.

  • Is kind and courteous when answering customer questions, maintaining a high level of customer services and satisfaction

  10% Sanitation and Temperature Validation

  • Ensures proper sanitation of entire workstation and area, hand hygiene, guest contact surfaces and as instructed by leadership using ServSafe as reference.

  • Ensures pre-opening and closing cleaning tasks are assigned and completed as required.

  • Inspects dining room and linens daily for proper appearance, maintenance, cleanliness, and safety.

  • Validation of all temperature-controlled equipment and food and beverage items

  • Completes temperature log adherence using ServSafe guidelines as reference.

  10% Participation

  • Active participation and documentation of completion of hospital and department required continuing education, quality improvement initiatives and maintains patient confidentiality according to HIPPA. Acts as back-up for other culinary tasks and performs all other duties as assigned.

  5% Inventory & Supply

  • Partners with department leadership to maintain proper supply levels for all areas serviced by the culinary department such as ensuring proper coffee and tea levels, restocking paper goods, utensils, condiments, and retail food and beverage while following ServSafe FIFO (First In First Out) and all other established guidelines. Checks items for expiration dates.

  • Ensures the dining room layout and design are adhered to and suggests additional service supplies and/or small equipment as needed.

  • Maintains Salad Bar keeping product full and overall salad area clean, fresh, well stocked and organized.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.