Job Description

OPERATIONS

Interacts directly with parents/guardians of newborn deliveries at Michigan Medicine, Von Voigtlander Women's Hospital, collecting county/state required medical and statistical information. Deliveries include live births, stillbirths, and fetal death cases.
Queries all systems to locate required information for submission and reporting to County/State.
Works under fast-paced circumstances to meet deadlines
Reports unit-specific statistics as defined by management
Accurately enters data into all relevant fields of the State of Michigan VERA system
Immediately reports any potential chart documentation errors and assists directly with correction
Assures compliance with safety programs
Maintains currency with work processes, tools, and clinical and administrative applications necessary to perform job functions
Participates in and demonstrates an understanding of the Michigan Quality System/Continuous Quality Improvement and applies Lean Thinking concepts in daily work
Meets or exceeds the departmental/unity quality and productivity standards for work performance
Demonstrates initiative by continuous expansion of knowledge and skills
Identifies issues and makes recommendations for resolution and improvement
Participates in department/unit activities including, but not limited to, staff meetings and in-services
Comply with regulatory, legal, and accreditation requirements and seek clarification if needed
Demonstrates an understanding of university, departmental, and unit policies and procedures and seeks clarification as needed
Escalate issues to management for prompt review and resolution
Performs other duties as assigned to maintain the efficiency of the department
CUSTOMER SERVICE

Demonstrates excellent customer service skills in working with diverse patients, patient families, Clinicians, and staff and functions as a liaison for Revenue Cycle - Mid Service.
Effectively communicate with physicians, clinicians, unit staff, and other customers on record completion policies and procedures impacting operations and required mandatory reporting to the State of Michigan
Mission Statement
University of Michigan Health System is a service organization committed to values. We put our values into action each day with smiles, energy, enthusiasm and a commitment to always doing our best. We understand that in every interaction, we represent our entire organization in the care we give, the attention we pay and the courtesies we extend to both internal and external customers. We value respect, compassion, trust, integrity, efficiency and leadership and will expect nothing less.