Associate Management Fellow

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The Management Fellowship is a two to three-year leadership acceleration program where a small set of Fellows work with senior CTCA executives on dynamic enterprise business projects in rotating assignments. Fellows apply strong analytical, operations, communication, teamwork, and leadership skills to develop financial models, redesign business processes, drive performance improvement, and provide strategic direction for enterprise initiatives. Fellows work in a number of business functions across finance, pharmacy, hospital operations, service operations, clinical development, digital health, marketing, and growth.

Over the course of the three years in the program, Management Fellows assume permanent responsibility for a major CTCA functional area based on their experience and individual passion. This new role facilitates specialization and department ownership.

Job Responsibilities

List the essential job responsibilities which are typically performed by this job and % of time spent on each:

30%| Analytics and Data Visualization

• Leverage analytical practices and tools (including Excel, MATLAB, SQL)
• Problem solve and quantify business opportunities across a range of clinical, operational and financial scenarios (including revenue and cost implications)
• Evaluate and develop criteria for success
• Create visual dashboards, reporting and metrics to guide executive and frontline actions

30%| Business Operations and Process Flows

• Baseline operational workflows along patient, hospital, department and support function pathways
• Redesign and implement novel workflow enhancements to drive targeted improvements
• Lead change management initiatives, including training and behavior reinforcement
• Understanding and account for interdependencies such as legal, regulatory and quality implications

20%| Corporate Strategy

• Define, evaluate and develop strategic CTCA initiatives for CTCA to disrupt oncology care (e.g., new platforms of care delivery, new demographics and geographies to target, new products and services)
• Facilitate management decision-making process and investment planning
• Create and manage portfolio of strategic business development initiatives
• Support key strategy activities (e.g., 3-year roadmap, Board presentations, etc.)

20%| Change Management/Leadership

• Drive institutional change by working with cross-functional teams to implement strategy
• Lead training, monitoring, communications and other change management initiatives
• Ensure organizational buy-in via interactions and relationships developed at all levels of the organization (executive to frontline) and across departments
• Develop coaching mentor/mentee relationships, and provide feedback to colleagues

Skills, Education and Additional Information

Education:

• Bachelor’s Degree in an Engineering, Science, business, or Analytics
• Experience in operations, healthcare, or business preferred

Skills:

• Rigorous analytical abilities to build financial models, analyze large volumes of data, and solve complex analytical problems
• Ability to effectively communicate data and insights to senior executives
• Ability to design and drive operational workflow and process redesign efforts
• Ability to work in a fast-paced environment and entrepreneurial fashion to drive enterprise initiatives
• Ability to work in a multicultural environment and effectively collaborate with patients, colleagues, executive leadership, subject matter experts, and hospital site stakeholders
• Ability to lead project teams, coach team members in problem-solving, and receive/provide feedback

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.