Job Description

I. Purpose & Objectives:
The Business Analyst clarifies the business needs of a group of stakeholders and helps find solutions to meet those identified needs. They think creatively, anticipate needs, test solutions and describe defects to system functionality. Additionally they monitor processes, write queries to obtain data for projects and departmental data requests, and help troubleshoot when problems arise.


There is great opportunity for working creatively including designing and implementing service improvements, participating in the information gathering and testing of systems enhancements and upgrades, and continuing our established strong relationships with stakeholders and colleagues on all UMN campuses. The Business and Systems Analyst provides leadership and support for academic student services that rely on the interaction and development of student information systems and data analytics. The work will include supporting the key service areas within the Office of the Registrar deliverables such as scheduling, registration, transfer of credit, dual enrollment, and reporting and analytics. The Business Analyst will foster strong collaboration across all units within Enrollment Management and contribute to the success of the entire enterprise.


II. Essential Job Functions, Duties & Responsibilities:
This is a hybrid position that requires in-person presence with the potential for remote working opportunities.

(70%) Business & Systems Analysis

Develop a deep understanding of the relationships of student records related systems and provide direct support in the major service areas including Oracle/Campus Solutions, curricular systems (Coursedog), transfer or degree audit systems (TES, DARS, uAchieve), etc.
Develop, update, and refine Structured Query Language (SQL) queries to provide data to assist with decision making and problem solving and in fulfilling data requests
Assess academic policy, requirements, processes, and systems to identify issues that may impede students’ progress toward their degree and academic objectives
Analyze, design, program/encode, test, and troubleshoot information systems and student academic records within a major service area
Assist with creating detailed test plans. Execute and document test plans, statistics, metrics, and results
Support Office of the Registrar business process operations, assisting others or providing direct services in the areas of information system research and support, operational calendar maintenance, scheduling and troubleshooting technically complex batch jobs including error report reconciliation
Demonstrate skills and knowledge to analyze, design, and maintain operational student records data analytics and the operational schedule for one of the major service areas
Gather information for departmental analytics
Understand and use best practices and industry standards for the benefit of students, staff, faculty, and external stakeholders
Assist and collaborate with various stakeholders on needs assessment with academic policy, business practices, and student information systems

(25%) Special Projects

Work in collaboration with the central Academic Support Resources (ASR) team and experts from other University of Minnesota campuses
Evaluate and follow through on issues and problems that require the ability to manage scope, timeline, and resources to meet system-wide or local project deliverables that are both technical and operational, connected to our robust and complex student information systems
Assist in providing resolution to system-wide integration problems; understand and implement best practice options for system efficiency and effectiveness
Contribute to departmental efforts in the areas of system evolution and upgrades, investigation, and adoption of new services
Support established processes to assure data and process integrity, monitor for process improvement and efficiencies

(5%) Other

Perform other duties as assigned


Search Committee:
Chair: Jayme Battaglia (confirmed)
PJ Fernandez (confirmed)
Emily Fang (confirmed)

Qualifications
Required

A BA/BS degree or a combination of related education and work experience to equal at
least 4 years

Preferred

Six months to one year of education or experience in the areas of business systems process analysis, programming and implementation, developing queries, updating data in mass, troubleshooting, and delivering user-friendly reports.
Programming experience with uAchieve/DARS and/or Oracle’s Campus Solutions products
Experience with MS Office and Google Suite tools
Experience with writing business process documentation and specifications
Demonstrated ability to manage small to medium sized projects
Ability to engage stakeholders in meaningful and effective ways
Demonstrated collaboration, teamwork, and leadership in an educational setting
Demonstrated ability to effectively manage schedules and produce reports
Demonstrated ability to operate with a high level of independence, routinely make decisions, and exercise sound judgment
Demonstrated commitment to equal opportunity