Job Description

Overview
We are looking for a skilled IT professional to join our team as a Computer Technician III who will provide comprehensive technical support within the Sorenson Center for Clinical Excellence, a complex HIPAA-compliant clinical environment. Opportunities for training and growth are available.



This position is eligible for excellent benefits including: 13 paid holidays, earn 12 days of paid leave and 12 days of sick leave per year, 50% tuition reduction for employee and spouse, competitive health benefits packages and a generous contribution into your retirement. View more information here: Summary of Benefits 2024-2025

Responsibilities
Troubleshooting and resolving hardware, software, and network issues
Assisting with system upgrades; and ensuring compliance with security protocols.
The technician will support clinical workforce members by configuring, deploying, tracking, and properly disposing of devices; managing user accounts; and providing technical support and instruction across various Windows and Mac platforms while ensuring adherence to HIPAA requirements.
Qualifications
Minimum Qualifications:

Three years of experience in a related field or an equivalent combination of education plus experience is required
Preferred Qualifications:

Strong knowledge of computer hardware, software, and networking
Familiarity with common operating systems (e.g., Windows, macOS, IOS and Android) and software applications (e.g., MS Office, antivirus programs)
A+, Network+, or similar certification
Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and security of electronic protected health information (ePHI)
Knowledge, Skills, and Abilities:

Strong problem-solving and critical thinking skills
Ability to communicate technical information to non-technical users
Ability to work in a team-oriented environment
Strong organizational skills and attention to detail
Willingness to learn new skills
Required Documents
Along with the online application, please attach:

Resume/CV to be uploaded at the beginning of your application in the candidate profile under “Resume/CV”
Names and contact information for at least three professional references to be provided at the beginning of your application in the candidate profile
Cover Letter to be typed/pasted in a text box at the end of the application