Records Manager
Job Description
Why Patients Need You
Creating value though Records Management is keeping our products in production and our innovators innovating. Whether you are working with Legal to determine the retention of Pizer records, managing Record vendors or forecasting requirements, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently than ever before.
What You Will Achieve
The Pfizer Records Management Manager will support Enterprise Records & Information Management’s (eRIM) strategic initiatives by overseeing activities pertaining to the management of the Enterprise Records Retention Schedule (ERRS) and archival of Pfizer’s Company Records.
This role will facilitate and lead the day-to-day activities pertaining to the oversight of the ERRS, in addition to supporting record ingest and retrieval processes for physical and electronic records managed and maintained by eRIM.
Responsibilities include:
Managing the ERRS, including customer inquiries, quarterly updates and periodic regulatory reviews
Providing oversight, guidance, training, and support to vendors & customers in support of archival needs
Utilizing Pfizer’s electronic repositories and solutions to support record management activities
Monitoring eRIM’s global mailbox to support customer requests and inquiries
As a member of eRIM, the Records Management Manager will work closely with the eRIM team, business line representatives, and third-party storage vendors to ensure the transfer of company records to eRIM’s managed archives and to ensure compliance with internal policies and controls, regulatory requirements, Corporate Policy/Procedure 405 and the ERRS. In addition, the Records Management Manager will manage relationships with key stakeholders, including close collaboration with Pfizer’s Digital teams supporting Pfizer’s ERRS tools.
In collaboration with eRIM colleagues, the Records Management Manager will determine appropriate Key Performance Indicators for eRIM service measurements; leverage existing data to optimize processes and increase customer experience and identify trends to drive continuous improvement.
How You Will Achieve It
Communicate with Enterprise Records & Information Management (eRIM) vendor partners to support records-related inquiries.
Partners closely with the Retention Schedule vendor and supports ad-hoc project needs.
Act as point of escalation for ERRS inquiries and issues.
Partner with eRIM colleagues to support Acquisitions and/or Divestitures by working with the customers and the applicable vendors.
Collaborate with Digital Migration teams on structured and unstructured data migration approach.
Establish and maintain ‘archive ready’ standards which determine the minimum metadata required for records of all media types prior to archive.
Works with internal customers and vendors to establish scope, responsibilities and costs for non ‘business-as-usual’ record projects.
Act as point of escalation for eRIM records storage vendor issues or concerns.
Monitor progress on all open company record inquiries across all records storage centers.
Track and provide metrics on eRIM services to ensure complete and proper handling of requests.
Monitor and ensure adherence to internal procedures and processes for managing Pfizer Company Records.
Establish and maintain accurate and up to date process documentation and perform quality reviews of work based on documented procedures and processes.
Support the eRIM mailbox to address inquiries and questions from Pfizer business lines.
Act as first point of contact for records-related requests from Pfizer business lines.
Prioritize work and set expectations and turnaround timelines to ensure litigation, audit, and business-as-usual needs are met.
Propose process and/or solution enhancements as needed to meet business needs.
Qualifications
Must-Have
Bachelor’s degree with at five years of relevant experience; ORMaster’s degree with three years of relevant experience; ORAssociate's degree with eight years of relevant experience; ORPh.D. with 0+ years of experience; OR10 years of relevant experience with a high school diploma or equivalent
Demonstrated proficiency in managing complex, cross-functional activities
Understanding of analytical models and techniques
Demonstrated capability to work independently
Good client engagement and customer relationship management skills
Articulate communicator with effective interpersonal skills
Nice-to-Have
Understanding and knowledge of pharmaceutical and record related regulations, both US and external to US
Understanding of the Drug Development Lifecycle and its associated records.
Understanding of digital records management, including data migration and database queries.
PHYSICAL/MENTAL REQUIREMENTS
Office work environment
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Some travel required to support Face to Face meetings with team members. Estimated to be less than 5 trips per year.
Other Job Details:
Last Date to Apply for Job: 10/16/2024
Work Location Assignment:Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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