Guest Services Supervisor
City of Hope
Zion, IL
Job posting number: #7283076 (Ref:JR-14459)
Posted: September 25, 2024
Salary / Pay Rate: $24.81 - $40.90 / hour
Application Deadline: Open Until Filled
Job Description
Guest Services Supervisor
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
Hours: Mon - Fri 7am - 4pm (adjusting as needed based on business need)
The Guest Services Supervisor will provide leadership and support to teams in the Guest Services and Guest Quarters areas, overseeing the daily operations, in addition to supporting the volunteer and patient relations programs. This leader will embody servant leadership skills to support team members as a working supervisor and ensure the highest level of service is provided to guests, problem solve and ensure conflict resolution, all while creating a welcoming and hopeful environment for all.
Minimum Qualifications:
Education: Bachelors degree preferred
Experience: Management experience required, 5+ years of customer service in hospitality or healthcare field preferred
Schedule: As a working supervisor it is required to have the ability to work flexible hours and shifts, participate in the staffing schedule regularly, and fill in, as needed. On-call availability after hours for staff guidance. Schedule is subject to change based on business needs.
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our comprehensive benefits, click here:Benefits Information
Salary / Pay Rate Information:
Pay Rate: $24.81 - $40.90 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
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