Job Title

Team Lead, GBS HR, Core Services, San Jose, Costa Rica

Manager’s Name

Roxana Herrera Araujo

Director, GBS Core HR Services, San Jose

Division/BU/Dept

GBS, Core HR Services

Primary Location

San Jose, Costa Rica

Additional Locations

Job Profile

Job Family Group: Human Resources

Job Family: 505- HR Operations

Job Category: Management

Job Level: M01 - Team Leader

Job Code: 606719

Management Level: J060

Local Grade

5

Costa Rica

Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer’s Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China.

This role is part of the HR Core Services group responsible for designing, executing and administrating HR global processes related to the full employee lifecycle excluding recruitment. Additionally, the HR Core Services group is accountable for the delivery of HR Core services provided by IBM, our business process outsourcer.

Why Patients Need You

Pfizer’s Colleague/ HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. In this position, reporting to the Director, GBS HR, Core Services in San Jose, you are accountable for driving operational excellence and effective delivery of the team of Associates who administer hire to retire HR programs and processes for the APAC region, making work easier and faster, so we can deliver breakthroughs that change patients’ lives.

What you will achieve

• Accountable for the effective delivery of the Associate team for the AMERICAS region
• Supervise and oversee team members’ work for quality, timeliness and compliance adherence
• Create an inspiring team environment fostering an open, professional communication environment and customer-oriented culture
• Establish a culture of change agility, continuous improvement and collaboration
• Set clear team goals and deadlines
• Delegate and prioritize team’s tasks
• Coach, develop and provide guidance to the Associate team members administering a variety of HR programs and processes
• Develop, monitor and held accountable for meeting, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Identify and implement continuous improvement opportunities streamlining and standardizing day-to-day operations
• Build strong relationships, and work in collaboration with the Director, Core Services, Dalian, Enabling Functions Dalian Hub colleagues and internal HR stakeholders for timely resolution of escalated employee inquiries, accurate processing of employee transactions and ultimately ensuring a consistent and effective colleague experience
• Keep up to date on process changes impacting operations
• Will be solicited for input in processes improvement initiatives impacting the AMERICAS region

Must Have

• Bachelor of Human Resources or related field
• Minimum of 2- 5 years’ experience in coordinating or managing work of a highly engaged and performing team, ideally in a human resources discipline
• Track record of outstanding operational execution and strong customer-service mind-set
• Experience leading, influencing, and building consensus across an organization
• Able to operate in a highly fluid environment requiring adaptability
• Communicates effectively across all management levels and functions
• Strong knowledge of Workday and experience with case management tools
• Proven ability to identify and drive continuous improvement initiatives
• Strong written and verbal communication skills in English enablingeffective communication with all levels in the organization

Nice to have

• Experience as an HR generalist
• Experience managing a team in a shared service model
• Experience leading continuous improvement initiatives in a shared service model
• Able to communicate in English, a third language for Portuguese or French is desire

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.