Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Responsible for the scheduling of patients for Radiation Oncology department appointments, including existing patient scheduling, coordination of multidisciplinary appointments with other cancer center departments, and cancellations. Schedules follow up appointment and checks in patients using both EPIC and ARIA electronic medical systems. Answers phone calls and triages calls to the appropriate department specific location or person. Creates patient welcome packets and is responsible for stocking the work area for supplies. Responsible for maintaining and updating quality assurance logs, patient logs, and ARIA tasks and Encounters. Responsible for managing patient wristbands, labels, and scheduling next visit appointments for the CT Simulation visit. Greets patients with a warm welcome and establishes the City of Hope Patient experience.

As a successful candidate, you will:

• Schedules patient for Radiation Oncology department appointments, including existing patient scheduling, coordination of multidisciplinary appointments with other cancer center departments, and cancellations.
• Schedules follow up appointment and checks in patients using both EPIC and ARIA electronic medical systems.
• Answers phone calls and triages calls to the appropriate department specific location or person.
• Receives and manages phone calls from patients and departments regarding patient appointments.
• Responsible for maintaining and updating quality assurance logs, patient logs, and ARIA tasks and Encounters.
• Reviews and updates future appointments as directed by therapists and or director.
• Checks in patients when they arrive for scheduled appointment and alerts clinical staff of patient arrival. Provides patients with wrist bands for identification.
• Contacts patients as directed who fail to show for scheduled appointments. Re-schedule appointment as directed and indicate reason for cancellation.
• Creates patient welcome packets and is responsible for stocking the work area for supplies.
• Responsible for managing patient wristbands, labels, and scheduling next visit appointments for the CT Simulation visit.
• Greets patients with a warm welcome and establishes the City of Hope Patient experience.

Your qualifications should include:

• High School or equivalent.
• Two years related experience in health care setting.
• Preferably: Two years of experience with patient scheduling or unit clerk experience.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here. To learn more about our Comprehensive Benefits, please CLICK HERE.