Collector - Patient Business Services

City of Hope

Irwindale, CA

Job posting number: #7281176 (Ref:10027691)

Posted: September 19, 2024

Salary / Pay Rate: $23.36 - $32.70 / hour

Application Deadline: Open Until Filled

Job Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role receives and reviews past due bills and follow-up documents for large balance accounts. Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports.

As a successful candidate, you will:

  • Contacts patients/guarantors or third-party representatives by telephone, correspondence, payer portals, and meetings to resolve outstanding balances.
  • Responds to correspondence and calls forwarded from the customer service unit.
  • Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
  • Analyzes accounts and determines when accounts are uncollectable. Prepares write-off recommendations in accordance with established departmental policies and procedures.
  • Maintains record of account activity and actions taken to effect collection.
  • Documents accurate data (such as cash, adjustments, write-offs, etc.) for management reports.
  • Maintains volume and productivity information and prepares daily and weekly productivity statistics for management review.
  • Updates account receivable with appropriate transactions to reflect current billing and/or collection status.
  • Maintains professional growth and development and keeps abreast of latest trends in area of expertise. Maintains current knowledge of collection policies and procedures and related legislation.
  • Maintains a positive customer service image when dealing with department personnel, patients, physicians, insurance companies and other City of Hope employees.

Your qualifications should include:

  • High School or equivalent (experience may substitute for minimum education requirements).
  • 2-3 years collections experience including prior experience in health care.
  • Strong knowledge of 3rd party/government billing/collection and reimbursement requirements.
  • Working knowledge of insurance and medical terminology.
  • Preferably: Medical terminology. ICD-10, CPT-4 & HCPCS coding.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here. To learn more about our Comprehensive Benefits, please CLICK HERE.

Additional Information:

  • This position is represented by a collective bargaining agreement.

Salary / Pay Rate Information:
Pay Rate: $23.36 - $32.70 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.



City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.


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More Info

Job posting number:#7281176 (Ref:10027691)
Application Deadline:Open Until Filled
Employer Location:City of Hope
Duarte,California
United States
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