Job Description

Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?


Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?


Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!


About Us


What's Currently Happening at Maricopa


Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
One of the largest community college systems in the country
2020 Healthy Arizona Worksites Program recipient
Named 19th Best Employer for Women by Forbes
2019 No. 42 in Arizona’s Best Employers


Campus Statement
Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.


We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.


At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.


SCC Wins the 2022 Sterling Award
MCCCD Fast Facts



Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

20 paid observed holidays
Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
Paid vacation, sick, and personal time
Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
Annual professional development growth funding
Tuition reimbursement for employees and dependents
Flexible work schedules
Maricopa Employee Health & Wellness Program:
Sight-On-Site Eye Care Services
Diabetes Empowerment Education Program
Mobile On-site Mammography Screenings
Employee Assistance Program (EAP)
Wondr™ online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
Pre-Retirement Events
Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)


Job Summary
Scottsdale Community College (SCC) is seeking a full-time Information Technology Supervisor to join the Information Technology Services (ITS) division. This position will report to the Director of Information Technology and will lead and manage the Helpdesk/Info-desk, Media, and Desktop Support teams. The primary focus of this role is to ensure the seamless operation of IT services and support across the organization. The role will involve overseeing daily activities, optimizing workflows, planning and coordinating projects, gathering budgetary estimates, and providing guidance and support to team members to enhance overall performance and customer satisfaction. The Information Technology Supervisor will also play a critical role in setting strategic goals, managing resources, and implementing best practices to uphold high service delivery and technical support standards.

Essential Functions
25% Team Leadership & Management: Supervise and mentor the Helpdesk/Info-desk, Media, and Desktop Support teams, providing direction, support, and performance evaluations to ensure effective and efficient team operations.

20% Operational Oversight: Oversee the daily activities of the Helpdesk team to ensure timely resolution of technical issues, the Media team for effective management and deployment of multimedia resources, and the Desktop Support team for prompt and accurate support for end-user hardware and software.

15% Strategic Planning: Develop and implement IT support strategies and policies that align with organizational goals. Establish performance metrics and continuously monitor team performance to drive improvements and meet service-level agreements. Plan for future technology needs and improvements.

10% Resource Management: Manage and allocate resources effectively to support team activities and ensure optimal service delivery. Oversee budgetary considerations and procurement of necessary tools and equipment.

10% Problem Resolution: Act as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution. Ensure that major incidents are documented and addressed promptly.

10% Training & Development: Identify training needs and opportunities for team members to enhance their skills and knowledge. Facilitate ongoing development and professional growth through workshops, certifications, and other learning resources. Collaboration & Communication: Work closely with other IT and business units to ensure cohesive and integrated support services. Communicate effectively with stakeholders to understand their needs and provide solutions that enhance their productivity.

10% Documentation & Reporting: Maintain comprehensive records of support activities, incidents, and resolutions. Prepare regular reports on team performance, service metrics, and other relevant data for management review. Performs other duties as assigned.


Minimum Qualifications
Bachelor’s Degree from a regionally accredited institution in information technology or directly related field and four years of professional experience in an area directly related to assignment, which includes two years of lead work or senior-level experience.

OR

An equivalent combination of the conferred degree, education, certification, and directly related full-time work experience as described above is sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.


Desired Qualifications
A. Two (2) years of experience in IT management, including expertise in leading helpdesk, media, and desktop support teams.

B. Strong knowledge of ITIL (Information Technology Infrastructure Library) practices and other industry standards for IT service management and experience integrating ITIL practices into processes and daily activities of an IT Team.

C. Two (2) years of experience effectively leading multiple IT Teams, engaging with executive leadership, fostering clear communication with ITS teams and stakeholders, and consistently demonstrating strong interpersonal skills.

D. Experience successfully managing multiple priorities, projects, and deadlines. Effectively work under pressure and maintain high standards of performance.

E. Current relevant certifications (e.g., CompTIA A+, Network+, ITIL…etc).