Job Description

Job Description
Research Support Solutions “X-Team” within the Division of IT at the University of Missouri provides advanced technical support for research computing needs across the campus. Researchers at the University are involved in diverse fields of study and research, requiring innovative and committed technologists with a variety of skillsets.



We seek highly qualified candidates to join our advanced team of experts. Our team members are enthusiastic about enabling greater discoveries at MU and take pride in providing the best customer support. Successful applicants will be involved in supporting research computing needs by building, installing, and managing computer systems, research instrumentation, scientific applications, and security solutions for research across the campus. They are expected to provide top-tier customer and technical support, in-person and remotely via management tools. Well-qualified applicants will have excellent professional written and verbal communication skills as well as strong interpersonal skills.



Researcher systems exist in the campus environment and are managed using industry best practices and technologies. Some of the technologies in use might include Active Directory (AD), Puppet, Foreman, Ansible, Zabbix, VMWare, network and cloud file storage, configuration scripts (bash, tcsh, zsh, Python, PowerShell, and others), Veeam Backup and Replication, along with other enterprise and device-based tools.




Your responsibilities will include, but are not limited to:

Frequently working one-on-one with faculty, staff, and students to aid in resolving issues.
Diagnose and resolve end-user problems using a variety of methods including error messages, analysis of logs, searching documentation, collaboration, and communicating with vendors.
Respond to escalated issues from customers and other support teams; perform triage, provide remote problem resolution, and, when appropriate, refer problems to associated groups.
Coordinating with outside vendors for procurement and installation of hardware, software, and research instrumentation.
Research, recommend, and implement hardware and software purchases to meet customer needs and ensure compatibility with university systems and architecture.
Contribute to the development of customer support strategies.
Learn and understand research workflows, investigate best practices, reduce obstacles, and guide development of workflows for data collection and analysis.
Investigate and test new tools, systems, techniques, and software products.
Provide technical guidance, documentation, and training to customers and IT professionals.
Document system configurations, modifications, and concerns.
Manage work orders, projects, and track efforts.
Work well with colleagues, customers, and external organizations in written and verbal communication, both in-person and virtually.
Advocate for the needs of researchers while promoting institutional policy.
Staying current with emerging IT trends related to research computing and research support.
Other duties as assigned.
This position is in-person and on-site in Columbia, MO, and has the potential for occasional travel to other campuses.


Shift
Monday – Friday 8am - 5pm

Evening, weekend, and call-in work may be required to meet deadlines and correct system failures.

This position is in-person and on-site in Columbia, MO, and has the potential for occasional travel to other campuses.

Minimum Qualifications
A bachelor’s degree or equivalent combination of education and relevant experience is required.
Experience installing, configuring, maintaining, and troubleshooting Linux systems in Academic, Enterprise, or Research environments.
Experience securing and monitoring Linux systems as well as educating customers on proper security practices.
Ability to determine and initiate necessary actions to restore normal services with minimal down time.
Experience as a member of a highly technical and customer-service driven team.
Demonstrated experience with documentation, professional communication, and interpersonal relationships in IT and/or research focused groups.
Ability to provide and receive honest feedback on team and individual efforts and ideas.
Preferred Qualifications
Direct customer support in an academic or research environment is highly desirable.
Demonstrated experience managing Red Hat Enterprise Linux, Enterprise Linux clones (CentOS/Oracle Linux/Alma/Rocky), Debian, and Ubuntu is highly desirable.
Experience with web application development is highly desirable.
Experience with networking, security, and compliance is a plus.
Experience compiling and installing software on Linux systems without using standard package repositories is highly desirable.
Experience with database management (MySQL, PostgreSQL, MongoDB) is a plus.
Experience with Python and R languages or development environments is a plus.
Anticipated Hiring Range
Salary Range: $60,000 - $85,000 annually, commensurate with experience.

University Title: System Administrator

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR