Job Description

Job Responsibilities Include:
50%

Use technical expertise and customer service skills to provide exceptional face-to-­face support for individual and multiple user devices in workspaces, conference rooms, locker rooms, and more.
Travel to users across the University campus in response to technology help requests while staying connected to real-time communication channels.
Serve as an escalation point of contact for issues that cannot be resolved remotely, including hardware failure and reimages. Work with hardware vendors to maintain up-to-date knowledge to support hardware troubleshooting.
Monitor incident resolution and meet service expectations.
Exercise strong decision-making skills and appropriate discretion related to severity and prioritization of incidents.
Connect customers to other IT services as needed.
Demonstrate compassion, stewardship, team orientation, dexterity and professionalism as a representative of Athletics -IT.
25%

Image and deploy new and re-issued technologies all while maintaining accurate asset records.
Prioritizing incident management and projects appropriately.
10%

Create/modify/update documentation and implement new knowledge for our internal knowledge base
10 %

Complete required training within expected timeframes.
Lift at least 40lbs, climb staircases & ability to work in tight spaces
5%

Event and/or remote support
Qualifications
Required Qualifications:

Bachelor’s degree in a related field OR a combination of education and relevant work experience to equal four years.
Customer service experience.
Ability to meet deadlines on time
Exposure to and interest in technology.
Excellent verbal and written communication skills.
Action-oriented with an ability to adapt based on a dynamic environment.
Ability to work on an ad hoc basis
Preferred Qualifications:

Experience configuring and troubleshooting a variety of computing devices and applications, which could include, but are not limited to: iOS, Windows, and mobile devices
Exposure to and interest in sports.
Active participant in team engagement activities.