Job Description

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.



This position will be in support of the Office 365 System and its team members. Looking for someone who has some technology experience in working within the administration of a system. The work performed by this team member will increase in complexity as they become skilled in the various systems. This position's main role will be to support the Office 365 (M365) team. This position will be remote 100% of the time.

Job Duties Included:

Triage incoming service requests and work to resolve incidents. For issues that require additional assistance, they will escalate as necessary and work with more senior team members to arrive at a resolution
Assist in administering Office 365 email and other service offerings in the cloud. This will
include troubleshooting user accounts, mailboxes, message delivery, and any other troubleshooting

needs specific to the services in the cloud.

Provide basic administration assistance for student email in Google
Provide timely responses to any spam incidents, phishing attempts, and compromised accounts. Work with other team members on the appropriateness of the response related to the incident.
Assist in administration support of Listserv server for bulk email communications
Position Qualifications

MINIMUM:

High school diploma with some computer technology experience

Preferred:

AA degree, with 1 year of IT experience