Job Description

Posting Text
*Internal Recruitment to Active IT employees only

USD is seeking a Lead IT Engineer to provide support to plan, design, install, program, test, and maintain infrastructure systems at the University of South Dakota. The successful candidate will evaluate hardware and software needs for the campus, work with vendors to specify hardware and software solutions and recommend enhancements to campus infrastructure and resources. This position includes supervisory duties, on-call responsibilities and works as a member of the IT Operations team. This is a 100% full time position, on campus in Vermillion, SD.
Duties include working with a variety of network services, security systems, email services, directory services, configuration management products, storage systems, virtualization products, cloud services, load balancing systems, and web systems.

Responsible for:
· Ensuring clear documentation is created and maintained for all infrastructure services
· Monitoring performance and availability of infrastructure systems
· Ensuring service contracts are in place to meet the needs of the university
· Documenting test plans and their outcomes

Knowledge of:
· Networking protocols and operating systems
· Client and server operating systems (Windows, Mac OS, Linux)
· Systems and Network operating Center monitoring tools
· Security Technologies

Ability to:
· Identify and implement improvements to IT infrastructure
· Troubleshoot and repair IT infrastructure problems
· Communicate technical concepts to non-technical users
· Communicate effectively both orally and in writing
· Evaluate new hardware and software for usefulness and to determine the best solution to needs
· Establish and maintain effective working relationships with fellow employees, clients, and vendors
· Work effectively as a team member and a technical lead