Job Description

Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Position Summary/Purpose of Position:
The Senior ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park, serves as a key technical resource for the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including Incident Management, Problem Management, Change Management, Service Catalog, Customer Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary responsibilities for this position:
Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.
Analyze complex business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform
Customize and configure ServiceNow applications using the platform’s built-in features, such as UI policies, business rules, data policies, and client scripts. Leverage the ServiceNow platform’s out-of-the-box functionalities and modify them as necessary to meet specific business requirements
Integrate ServiceNow with other systems and applications to ensure seamless data flow and interoperability. This involves designing and implementing integrations using web services, APIs, and other integration methods including REST, SOAP, or MID Server to connect ServiceNow with external systems
Follow ServiceNow development best practices and adhere to coding standards and governance guidelines. Maintain documentation of technical designs, development activities, and configuration changes.
Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements
Ensure overall ServiceNow availability via good design/best practices, thorough testing, and responsiveness in root cause analysis.
Partner with leadership to drive towards implementation of the platform roadmap
Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions
Reliably estimate work effort for self/team to enable prioritization.

This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.
Benefits Summary Top Benefits and Perks:
Exempt Benefits Summary

Minimum Qualifications:
Education:
Bachelor’s degree from an accredited college or university.

Experience:
Four (4) years of professional experience with the full SDLC responsibilities leveraging mature industry languages with at least 3 years of ServiceNow implementation experience.
Solid knowledge of ServiceNow including: ITSM, CSM, HAM, scripting (client/server, workflows, custom applications, reports, Integration Hub, client and server APIs (SOAP, REST), Portals (Angular).
Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.

Knowledge, Skills, and Abilities:
Strong written and oral communication skills.
Ability to lead presentations with small to medium sized groups.
Able to organize and provide direction to junior staff members.
A demonstrated commitment to customer service.
Provides leadership and helps bridge the gap between team manager and team members on technical topics.
Ability to effectively manage workload and delivery assignments on time.
Skilled in the use of office productivity software such as Office 365 or Google Workspaces.
Preferences:
Preferences:
Bachelor’s Degree in Computer Science or a related technical discipline.
Higher Education Industry Experience.
5+ years of experience administering or developing within a large scale implementation of ServiceNow.
Experience in Java, Java Script and HTML.
Additional Certifications:
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified System Administrator (CSA)
Additional Information:
Benefits Included:
Medical, dental, and vision coverage designed to help you and your family live a healthy lifestyle.
Flexible work opportunities
UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness.
Generous paid time off package to address work/life balance and maintain well-being.
Retirement Benefits created to aid employees in reaching future retirement goals.
And many more…

Salary range $105,000 – $120,000

**This position does not provide sponsorship for Visas.
Job Risks Not Applicable to This Position
Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Some evening and weekend work might be required.
This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.