Customer Experience Manager

Pfizer Inc.

Grange Castle, Ireland

Job posting number: #7265979 (Ref:pf-4914140)

Posted: July 24, 2024

Job Description

Why Patients Need You

Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action.

What You Will Achieve

Working with a dynamic team of Logistics and Supply Chain experts, you will play a critical role in developing and implementing mid-to long-term supply chain strategies and networks through a range of activities. Some of the activities that you will manage include addressing capacity issues and production location decisions in support of business growth and execution of new programs. Your team will rely on your management skills while forecasting and planning key events, and new product launches. Your breadth of experience will be leveraged for increasing effectiveness of supply chain initiatives through monitoring key performance indicators and coordinating cross-functional work teams.

As a Manager, you provide guidance to operational teams for managing projects. Your planning skills will help in preparing forecasts for resource requirements, and providing areas of improvement for products, processes or services. You will be able to take a leadership role to facilitate agreements between different teams. Through your comprehensive knowledge of principles, concepts and theories of the discipline, you will also work towards advancing new concepts and methodologies.

It is your hard work and focus that will help Pfizer’s customers and patients to receive the medicines they need, when they need them.

How You Will Achieve It

  • Provide guidance, lead/co-lead projects, manage own time to meet objectives and plan resource requirements for projects across the department.
  • Accountable for Inventory planning and coordination of inventory deployment for assigned product portfolio.
  • Understand forward-looking volume risks, potential drive of change, understand actual volume changes, and ensure each supply chain node is aware and adapting to demand changes.
  • Drive ongoing process improvement & efficiency of the workflow of all supply chain operations through strategic thinking and collaboration.
  • Monitor and manage inventory shelf-life/expiry dates, and actively improve processes to avoid obsolescence write-offs.
  • Convert Volume to Financials and develop supply chain agreement (SCA) with stakeholders.
  • Drive management systems and continuously improve performance levels in line with established objectives.
  • Effectively and proactively communicate information regarding demand and supply issues, root causes, impacts, and aligned action plans to management and Business Unit stakeholders.
  • Discuss root cause analysis of inventory deviations vs. targets and of inventory drivers and define improvement plans with relevant stakeholders.
  • Present on promotional topics at key Pfizer Consumer Healthcare engagements with periodic opportunities to interact with customer directly.
  • Use and leverage Enterprise Resource Planning (e.g.: SAP) systems and reporting tools including Microsoft Office.
  • Interface with relevant stakeholders as needed to resolve shipment issues.

Qualifications

Must-Have

  • Bachelor's Degree
  • 5+ years’ experience
  • Demonstrated experience in project management and cross-functional team leadership
  • Relevant experience in Supply and Logistics management and concepts, ideally in pharmaceutical industry or where customer requirements are aligned with sales, marketing and finance
  • Fluent in written and verbal English
  • Excellent communication and presentation skills
  • Strong computer skills, including MS Office applications with a strength in Excel and PowerPoint

Nice-to-Have

  • Master's degree
  • Relevant pharmaceutical experience
  • Strong System Application & Products, and systems skills

  
Work Location Assignment: Flexible

Additional Information 

  • In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland. 

  • Please note there is no relocation support available for this position 

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How to apply 

  • Make a difference today, all suitable candidates should apply with CV below.  We are looking forward to hearing from you! 

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Purpose  

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. 

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. 

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. 

Logistics & Supply Chain Mgmt



Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.


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More Info

Job posting number:#7265979 (Ref:pf-4914140)
Application Deadline:Open Until Filled
Employer Location:Pfizer Inc.
New York,New York
United States
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