Senior Manager, Solution Engineering
Job Description
ROLE SUMMARY
At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.
Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation and our business to support Pfizer in this mission.
The Biopharma, Patient & CDI (C4) team builds and maintains the platforms and capabilities that enable Pfizer Business Units to connect digitally with our external customers and effectively engage and collaborate across teams internally. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services, and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites. We build advanced cloud-based technology solutions at a global scale that positively impact Pfizer business performance.
Platforms and Engineering: Within C4, the Platform and Engineering team is accountable for engineering leadership and integrated platforms evolution across marketing technology programs that enable Pfizer to deliver high-quality, multi-channel experiences via web, mobile, messaging, and connected devices for external customers.
The Solutions Engineer is a senior technical role responsible for developing ideas and leading the design and overseeing the implementation of complex cutting-edge technical solutions across business units. This role serves as the bridge between business requirements and technical capabilities, translating stakeholder needs into innovative and scalable solutions that leverage emerging technologies.
ROLE RESPONSIBILITIES
Subject Matter Expertise - General
Design and architect technical solutions that address stakeholder needs while adhering to best practices, industry standards, and Pfizer's technology strategies.
Develop detailed technical specifications, system architectures, and implementation plans for immersive solutions.
Oversee the implementation of digital solutions by development teams, ensuring adherence to the defined technical architecture and design principles.
Ensure compliance with relevant regulations, security protocols, and industry best practices related to solution development and deployment.
Foster a DevOps model leading to higher quality and quicker delivery of outcomes.
Strategic Leadership & Delivery
Take risk-based approach to advance innovative processes and methodologies based on comprehensive business knowledge for evaluation and recommendation of appropriate technologies, platforms, and frameworks, considering factors such as scalability, performance, security, and integration with existing systems.
Stay up to date with the latest advancements in technologies, industry trends, and best practices, and drive the adoption of new solutions and strategies.
Resource and Financial Management
Manages and leads people, technological and financial resources within the Business Unit, lead by influence rather than direct authority.
Cross-Team Collaboration
Collaborate with the Delivery Lead, Service Owners, stakeholders, and development teams to gather and analyze business requirements.
Collaborate with cross-functional teams, including the Technical Services Leads and Platform teams, to ensure seamless integration and support for solutions with Pfizer's digital platforms and technologies.
Use a variety of communication tools and techniques to present complex ideas; Anticipates potential objections and influences others.
Coaching and Mentorship
Conduct technical design reviews and solution evaluations to ensure alignment with business requirements, technological constraints, and industry best practices.
Actively shares knowledge with multiple functions in Global Business Unit through existing knowledge sharing processes/systems on technical design reviews and solution evaluations to ensure alignment with business requirements, technological constraints, and industry best practices.
Contributes to the development of organizational knowledge management processes/systems.
BASIC QUALIFICATIONS
Education
Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
Experience/ Technical Skills/ Tools
7+ years of extensive experience in solution architecture, technical design, and implementation of complex software systems, with a focus on Marketing Technology features and capabilities.
Strong understanding of implementing and extending one or more SaaS & PaaS technologies and frameworks, along with their strengths, limitations, and integration capabilities.
Strong proficiency in programming languages, development tools, and software engineering practices relevant to one or more enterprise MarTech solutions.
Excellent problem-solving, analytical, and decision-making skills, with the ability to navigate complex technical challenges and trade-offs.
Strong communication and collaboration skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
Familiarity with agile development methodologies, project management practices, and software development life cycles.
Passion for exploring emerging technologies and driving innovation in the field of Marketing Technology.
Strong attention to detail and commitment to delivering high-quality, robust, and scalable technical solutions.
Experience using prototypes of various levels of fidelity to aid in communication and decision making.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PREFERRED QUALIFICATIONS
Certifications/ Training
Certifications or training in one or more of the following: AWS, Adobe, Salesforce, other Marketing Technology.
Supervision
This role will oversee and manage a variable team of contract resources. No direct reports.
PHYSICAL/MENTAL REQUIREMENTS
No specific requirements.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Candidate will be expected to travel globally to Pfizer locations as needed.
Non-standard work hours may be required based on project deliverables and business needs.
OTHER JOB DETAILS:
Last day to apply: August 1, 2024
Work Location Assignment: Must be able to work in Pfizer office 2-3 days per week or as needed by the business.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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