Medical Information Scientist
Job Description
ROLE SUMMARY
Medical Information (MI) is a global customer-focused group that provides a scientific service for responding to unsolicited medical inquiries regarding Pfizer products. Key expectations for this role include executing core MI science-related activities for a designated portfolio by leveraging expertise with MI science skills in ensuring the delivery of high quality medical and scientific information to health professionals, patients, and external organizations, as well as contributing to MI initiatives with Business Unit(s), Product/Category Team(s), and other platform functions in support of departmental and company objectives. The scope of responsibilities will include Local and Global elements. Additionally, a Manager, Medical Information Scientist is expected to actively contribute to relatively complex projects/initiatives.
ROLE RESPONSIBILITIES
Core MI Scientific Services
Proficiency with MI science skills and subject matter on responsible product(s) and associated category(s).
Leads medical to medical and medical to patient exchanges in response to unsolicited medical inquiries on Pfizer medicines and vaccines using expertise with MI science skills in defining the research question, researching the relevant topics, evaluating the evidence, and synthesizing it to deliver high quality medical and scientific information
Manages escalated (high complexity) unsolicited medical inquiries from HCPs in real time as required, facilitating direct scientific peer-to-peer customer interactions via phone or preferred channel.
Authors and maintains accurate and fair balanced scientific content collections for designated portfolio in accordance with MI standards and prevailing regulations.
Ensures the availability, accuracy, and maintenance of medical content on digital MI, medical and other self-service platforms.
May contribute to product teams in the development of MI scientific response documents
Contributes to launch preparedness in Medical Information for applicable products/major indications from a scientific content perspective.
Collaborates with MI IDM and EM leaders to ensure Tier 1 content libraries effectively meet customer needs without duplication of efforts.
Works closely with Business Partners and MI content specialists in ensuring the development and maintenance of scientific content for Pfizer’s digital ecosystem under the GLocal model.
Collaborates with MI Customer Engagement team to enable launch excellence.
Support the development and delivery of product training and resources for the MI Customer Engagement contact center to ensure unsolicited medical questions are readily answered by the contact center.
May be required to manage non-escalated MI Contact Center unsolicited medical questions (phone and non-phone) as business needs shift
Purpose Blueprint Contributions
Analyzes customer insights to shape the strategy and development of Pfizer MI scientific content & tools in support of product launches, market events and HCP & patient needs. Provides insights to Medical & Commercial teams to inform Go-To-Market plans.
Exhibits an understanding of the customer journey to MI and contributes to the content strategy in ensuring relevant content is created, maintained, and pushed to customers preferred MI channels (IVR, websites, contact center etc.) in a timely manner.
External & Internal Stakeholder Engagement
Contributes to awareness of MI content and channels through partnerships centered around customer access with external and internal stakeholders.
Facilitates key scientific conventions/congresses participation as needed in meeting preparation activities, management of MI booths during congresses and post-congress involvement with cross-functional teams.
Works collaboratively with Health Outcomes Research [HEOR] and Medical in the development and maintenance of formulary-related documents in support of improving access to state Medicaid and managed care formularies in the US
Provides guidance for the appropriate use of scientific evidence by reviewing materials developed by external compendia (e.g., Medical Letter, MediSpan, treatment guidelines, etc.)
Accountability & Leadership
Makes recommendations on medical topics to be addressed by MI content libraries for designated products, based on knowledge of product and customer needs.
Leads issue resolution related to the day-to-day work, proposes recommendations, and drives implementation of required changes.
Actively participates on projects/initiatives that have an impact beyond the function and/or the country.
Maintains compliance with local and global Standard Operating Procedures, Work Instructions, training requirements and local laws and regulations.
Provides an MI perspective on the development and revision of SOPs, Work Instructions, and local Job Aids as necessary.
Supports audit and inspection preparation and readiness activities as needed.
BASIC QUALIFICATIONS
Tertiary qualifications in medicine, pharmacy, or science with an appropriate life science major
A minimum of 2 years experience in Clinical Practice, Academia, Pharmaceutical Industry, or industry Medical Information
Demonstrates excellent collaboration, interpersonal & relationship management skills with ability to influence and negotiate outcomes
Ability to work in a virtual work environment
Skilled at utilizing medical literature and drug information databases
Proficient at critically evaluating literature and writing/summarizing clinical and scientific data
Exhibits strong oral and written communication skills
Demonstrates strong analytical skills
Able to work in a fast-paced environment with competing priorities
Effectively deals with ambiguity and adapts quickly to change.
Demonstrates initiative and works independently on complex projects
Thrives in an environment where innovation is standard and takes appropriate risks to advance innovative processes
Highly proficient in recognizing needs, prioritizing work, and taking initiatives on projects/assignments
PREFERRED QUALIFICATIONS
Candidates with pertinent industry-related experience and/or post-graduate specialty/residency/fellowship and/or registration as a pharmacist are desirable
Industry related Medical Information experience highly preferred
Experience in working with MI systems used for information requests and content management, and digital communication, and omnichannel platforms highly desired
Knowledge of Legal and Regulatory environment and its impact on the pharmaceutical industry including provisions regarding scientific exchange is preferred
ORGANIZATIONAL RELATIONSHIPS
Colleague will have regular interactions with individuals in the following roles: Local Medical Information, Global Medical Information, Medical Affairs, Field Medical Team, Commercial Business Partners, External Health Care Professionals, and customers who contact Pfizer Medical Information with questions about Pfizer’s products.
Colleagues may precept rotational pharmacy students or fellows.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Flexibility to work some early morning or late evening hours to accommodate global teleconferences/meetings.
May require travel for local or internal stakeholder meetings, or scientific congress support.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Flexibility to work some early morning or late evening hours to accommodate global teleconferences/meetings.
May require travel for local or internal stakeholder meetings, or scientific congress support.
Work Location Assignment: On premise
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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