Job Description

Job Highlights:
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

Work with the Best at UAB Medicine:
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.

- U.S. News & World Report's Best Hospitals, #1 in Alabama
- America’s No. 1 Best Large Employer, Forbes, 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center

Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.

Duties

To assist with the management of a small project or phases of a larger project. To assist with coordinating activities of project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. To be aware of system scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the team. To report to a more senior project manager.

Primary Responsibilities

Manages day-to-day customer requests for service
Manages Incidents related to Customer request
Act as a liaison between customer and technical teams
Oversees small scale projects
Oversees a phase or portion of a large scale project
Conducts weekly rounds on assigned customer areas
Completes request in an acceptable time frame
Purchases hardware required for Health System Customer Requests
Solid Organizational Skills

Qualifications
Bachelor's degree in Information Systems or a related field required. Work experience may substitute for education requirement.

Preferred Skills

Providing technical expertise within an assigned business unit/area, usually as a member of a project team or support, in the analysis, design, and development of business applications. Participating with other IT members, customers, and other stakeholders in new product reviews, tests, and pilots
Leading, collecting and analyzing business requirements for large, multifunctional projects. Performing feasibility studies, translating requirements into an appropriate design. Preparing detailed design, specs and test plans. Identifying conflicting business practices and integration issues, suggesting alternative solutions
Assist with evaluating and implementing application software packages. Anticipating and creating technical options to support IT operations and business objectives
Developing business relationships and integrating activities with other IT departments to ensure successful implementation and support of project efforts. Fostering and maintaining good relationships with customers and IT colleagues to meet expected customer service levels. Providing leadership skills within team
Providing technical consulting support on projects or system issues.
Works with users to solve problems with available technology including hardware, software, and peripherals.
Studies and analyzes system’s needs, trains users on software and hardware, handles troubleshooting, and provides quality assurance review of user systems.
Acts as a project manager, typically performs time estimates, and regularly reviews status of project.
Keeps abreast of technological developments and may install new hardware and software for user groups
Coordinates enterprise end-user routine adds, moves and changes