Executive Assistant, Digital Client Partner, Customer Experience, and Learning & Development
Job Description
ROLE SUMMARY
This Executive Assistant (EA) will provide comprehensive day to day support executing a full range of administrative duties supporting the head of Digital Client Partner, Customer Experience, and Learning & Development as well as some members of the leadership team.
The EA is expected to be able to work autonomously with exceptional professionalism and attention to detail with work that involves time-sensitive and urgent issues, tight time frames, and demanding situations. The role will require strong organizational skills, research skills, travel & meeting planning skills, and the ability to solve problems. They will be expected to handle tasks independently, proactively, and discreetly. This position requires an experienced and forward-thinking individual who has the necessary technical skills and change agility to work in a fast-paced setting.
This role will be a member of the CP & CX leadership team and partner closely with the operations lead and Executive Assistant to the Chief Digital & Technology Officer (CDTO) to ensure effective operations. This position will also act as a backup for the EA to the CDTO as necessary and coordinate with other Digital Administrative Professionals, as well as across Pfizer to support the work of the department.
ROLE RESPONSIBILITIES
Day to day oversight of the head of Digital CP, CX and L&D calendar will include scheduling meetings, organizing travel, managing calendars, working closely with the operations lead to align priorities.
Manage complex calendar often across time zones and anticipate conflicts and use diplomacy to resolve problems in advance.
Exercise sound judgment in anticipating priorities and potential conflicts to ensure deadlines are met and leaders are properly prepared.
Monitor high volume of emails including expediting flow of work items, initiate follow-up when necessary, and prioritizing emails.
Schedule and coordinate all team meetings including ongoing maintenance of 1:1’s with direct reports, key partners, etc.
Proactively prepare LT meeting agendas in advance; distribute action items
Responsible for all logistics of meetings including conference room reservations, teleconference, videoconference, food ordering and associated meeting logistics.
Proactively and independently organize and expedite workflow and initiate follow-up when necessary to ensure schedules and deadlines are met
Use appropriate discretion in the management of information and stakeholders.
Manage all travel required for head of Digital Client Partner, Customer Experience, and Learning & Development. This may include complex international travel, visa preparation, ground, and hotel. Some management of meeting logistics internationally will be required, working with Pfizer colleagues in other countries.
Prepare expense reports, track reimbursements, and ensure correct AMEX credits/debits.
Complete a variety of more complex routine and non-routine assignments.
Serve as back up support to Chief Digital & Technology Officer’s executive assistant, as needed.
Work closely with other Administrative Partners within Digital
BASIC QUALIFICATIONS
High school degree
6+ years administrative experience
2+ years supporting executive leader
Successful candidates will be highly organized, detail oriented with strong computer skills in the Microsoft Office Suite. Strong computer skills, primarily in Outlook, Word, PowerPoint, OneDrive, SharePoint, Excel and Teams
Must be professional, self-motivated, flexible, open to growth and challenges and a proven team player
Ability to multi-task in a fast-paced dynamic environment while demonstrating a resourceful, positive attitude and a superior work ethic
Excellent attention to detail and highly organized and able to successfully handle simultaneous priorities, with speed and accuracy
A strong sense of personal integrity; able to maintain confidentiality and handle highly sensitive information; demonstrate good judgment and decision-making
Professional and articulate communication skills; able to seamlessly interact with experienced professionals.
Ability to remain calm and professional under pressure
Demonstrated resourcefulness, with ability to anticipate needs, prioritize responsibilities, anticipate and solve problems, and take initiative
Ability to work well both in team environment as well as operate independently with minimal supervision.
Demonstrated strengths in both verbal and written communication.
Individual should be independent, self-motivated, and willing to learn new technologies/skills and can take direction and work with minimal oversight
PREFERRED QUALIFICATIONS
Executive assistant experience
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Ability to work overtime when necessary
OTHER JOB DETAILS
Last Day to Apply for Job: July 26, 2024
Flexible role – in person 2-3 days per week
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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