Job Description

Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Position Summary/Purpose of Position:
The University of Maryland Earth System Science Interdisciplinary Center (ESSIC) seeks an IT professional in support of the Center’s growing Information Technology layer. The candidate, as part of ESSIC’s Office of Information Technology will provide initial first-tier system administration and operational expertise in support of the Center’s Earth Science Computational Data Center (ESCDC). Additional IT support responsibilities within the broader Center technology layer will also be required.
Benefits Summary Top Benefits and Perks:
Exempt Benefits Summary

Minimum Qualifications:
Education:
Bachelor’s degree in computer science or related field.

Experience:
At least 1-2 years of IT operations experience—(professional or internships)—with computer science degree; four (4) years with associates; or six (6) years without a degree.

Knowledge, Skills, and Abilities:
Knowledge of the Microsoft Windows and or Apple macOS operating systems and related hardware / application software (MS Office, Acrobat, VPN, email tools, browsers, Google apps) within a heterogeneous environment.
Familiarity and understanding of the UNIX/Linux OS and Windows Server environments, as well as Microsoft Active Directory (AD) or higher-level programming and scripting languages (shell, C, FORTRAN, PHP, or JAVA) would be welcome.
Sound technical aptitude, communication skills and the ability to work both independently and within a team setting.
Strong attendance and punctuality are a must.
Preferences:
Additional Certifications:
Additional Information:
Salary Range $60,000-$75,000.

Job Responsibilities and duties:
Administers OITC desktop support registration system by managing ticket request process from initial issue assessment to resolution.
Identifies, analyzes, and resolves routine and non-routine issues associated with both research and business services desktop computing environments (Windows / MacOS).
Ensures customer satisfaction by apprising users of status throughout any support-related processes and similarly apprises IT operations manager of status as needed.
Utilizes established vendor interfaces in the scheduling and provision of system maintenance, contract renewals, purchases and problem resolution.
Ensures approved system configuration guidelines and deployment servers are maintained and when possible improved, through analysis, research and monitoring of current software revision levels, operating system updates and appropriate security patches.
Provides user administration and technical support services documentation for knowledge base, training and archival purposes.
Suggests and/or establishes improvements to both user and support team processes and procedures, as well as providing hardware refresh recommendations.
Provides basic directed first-tier back-end server, storage and network engineering operations support—(at the direction of OITC supervisor)—including problem logging, installations, triage, testing, updates, permissions, scripting and user support.
Designs, tests, and deploys Microsoft Active Directory Group Policy for Center users, systems and services.
Enrolls, administers and maintains OITC-supported Apple computers via campus-provided Apple management suite (JAMF).
Serves as a technical point-of-contact and representative for all OITC systems and infrastructure—(as directed by or in the absence of the OITC supervisor)—for both standard and emergency operational situations.
Provides technical consultation with users and business office representatives on the procurement of new IT-related hardware and systems and oversees the surplus and or removal of failed or obsolete components.
Maintains Center technology asset inventories, system backups, and software libraries/licensing. Utilizes established vendor interfaces in the maintenance of all Center network accessible printers, including service call scheduling, supply inventories and user support.
May assume some technical procurement duties as policies and workflows dictate.
Job Risks Not Applicable to This Position
Physical Demands
Repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers.
Required to perform an activity such as: viewing a computer terminal for extended periods of time while writing the coding.
May need to lift equipment, general office products such as desk supplies or a laptop computer. Ability to lift 25 pounds