Hemophilia Specialty Manager - Nashville, TN
Job Description
Why Patients Need You
Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients.Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients.
What You Will Achieve
The Rare Disease Hemophilia Specialty Manager (HSM) is the lead commercial customer-facing representative for Pfizer’s Hemophilia Portfolio to Clinicians, Healthcare Providers and Administrative stakeholders within Hemophilia Treatment Centers and affiliated institutions within their assigned geography. They are responsible for achieving company business objectives through the execution of account plans, in compliant coordination with the Rare Disease cross-functional team, to address customer educational needs and facilitate the appropriate utilization of Pfizer's innovative therapies for the hemophilia population.
Pfizer’s Hemophilia Portfolio includes marketed recombinant factor products (Benefix and Xyntha) along with the gene therapy product, Beqvez and future pipeline candidates in Gene and Anti-TFPI therapies for Hemophilia A & B.
The HSM must demonstrate an elevated level of clinical/therapeutic area knowledge, as well as possess a deep understanding of the hemophilia patient journey, competitive dynamics, and product access pathways to support the existing portfolio with Hemophilia Treatment Centers (HTCs)/Gene Therapy Infusion Centers (GICs), Institutions and appropriately prepare for the safe and effective delivery of future pipeline therapies.
They are expected to work in compliant collaboration with Pfizer’s cross functional team, including Field Medical, Patient Services, Reimbursement and other functions, appropriately triaging customer support needs to the relevant subject matter expert, contributing to a seamless customer and patient experience.
How You Will Achieve It
Primary commercial customer facing point of contact for healthcare providers representing Pfizer’s Hemophilia Portfolio to HTCs, GICs and Hospitals. Responsible for delivering on Pfizer business objectives.
Identifies key stakeholders and decision makers along with influence networks central to delivering on customer/patient needs.
Engages customers across the HTC, GIC and Hospital stakeholder network (Hematologist, Nurses, Pharmacy, Hospital Administrators, and support staff) to identify and deliver on customer educational needs in alignment with Business Plan objectives.
Builds and executes tailored account plans for each customer in compliant coordination with cross-functional team leveraging local market insights to ensure business objectives and customer expectations are met.
Educates providers on disease state, patient journey and appropriate patient types for approved Pfizer Hemophilia Treatments.
Educates providers on clinical profile of our approved therapies, including benefits/risks, and access pathways, along with product modality-specific details and patient support resources to ensure safe and effective treatment initiation and long-term patient outcomes.
Compliantly positions each approved Treatment appropriately for customer action in alignment with brand strategy.
Uncovers and addresses barriers to care to deliver on patient needs and achievement of business objectives.
Supports GIC Readiness following site identification by Pfizer HQ, including as needed site onboarding and Pharmacy &Therapeutics Committee/Administrative approvals to enable therapy initiation upon approval.
Provides ongoing operational/logistical information to Gene Therapy Infusion Centers (GIC), Hospitals and HTCs over time (educating and engaging both treatment and referral networks) on Pfizer approved Therapies, access pathways and patient resources.
Compliantly communicates and coordinates with internal cross functional team members and Field/HQ SMEs to ensure a positive, seamless, customer and patient experience.
Communicates key insights to Pfizer HQ to rapidly address customer needs, refine strategy, and shape future offerings.
Possesses deep knowledge with the ability to educate on the complete patient journey along with Pfizer resources available to support provider and patient needs throughout (e.g. -treatment considerations, eligibility, enrollment, access criteria, reimbursement, and therapy delivery).
Triages support needs to appropriate functional subject matter experts when necessary to ensure efficient, compliant issue resolution and customer satisfaction.
Effectively interacts with assigned HTCs, Infusion Centers, and Aligned Hospitals as accountable commercial point of contact; uncovering opportunities and developing enduring customer relationships that drive confidence, satisfaction, and successful business outcomes.
Models unquestioned integrity, strong business ethics and ensures rigorous corporate compliance in all activities and communications.
Adapts positively to new challenges/ambiguity, stays focused on business goals and customer support in alignment with Pfizer’s Core Values.
Qualifications
Must-Have
BA/BS Degree required. MBA or advanced degree in a related field preferred.
10 years of previous biopharmaceutical or medical sales/marketing/customer support experience preferred with at least 5 years spent in specialty sales, account management, specialty patient services, people/team leadership and/or developmental role with demonstrated leadership across peer groups.
Experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred.
Effective interpersonal, organizational, communication skills and executive presence with the ability to influence internal/external stakeholders towards shared goals required.
Proven ability to understand customer needs and deliver support to optimize the customer experience in alignment with corporate objectives.
Strong organizational/analytical skills and ability to analyze data, generate insights and draw appropriate conclusions using data platforms and reports.
Ability to manage a large geography with occasional overnight travel.
Must live within territory geography or with efficient travel to assigned accounts.
Consistently and compliantly follows and supports company policies.
Nice-To-Have
Specialty Pharmacy experience preferred.
Key Account Management experience preferred.
Hemophilia Rare Disease and/or Gene Therapy commercial customer facing experience, combined with competitive launch experience bringing disruptive innovation to market preferred.
Expertise working at the institutional level to include P&T engagement, high-cost drug committee education, hospital administration, specialty pharmacy, distribution networks and buy and bill experience preferred.
Other Job Details:
Last day to Apply: July 18, 2024
Additional Location Information:Candidate can also be located in Nashville, TN or Burmingham, AL.
This position will require the ability to manage a large geography with occasional overnight travel. (2-4 nights per month depending on where the candidate lives)
Must live in territory geography.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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