Job Description

Job Summary
Join the Systems and Technology (SYSTECH) team that supports IT infrastructure and customers on the campus of the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee.


As an IT Specialist with SYSTECH, you are eligible for a development budget to advance your skillset and career path. We believe in creating space on the team to rethink processes and create new solutions to old problems. Other generous benefits offered by the university include: medical coverage, dental plan, additional 14.2% of salary retirement contribution, paid vacation and sick leave, paid holiday closures, and tuition assistance. See details at https://www.hr.utah.edu/benefits/


The IT Specialist reports to the IT Project Manager and is part of the SYSTECH ops team. Scope of work includes supporting, developing, and maintaining IT technologies for academic stakeholders. The individual in this position works closely with other members of the team to provide technology support for stakeholders via ticketing system and zoom room style help desk. This position leads help desk support for end user support. The position also takes ownership in developing resolutions and new solutions for OS management systems
Responsibilities

Lead help desk style support via Zoom, while ensuring stakeholders reach successful outcomes
Deliver advanced desktop support for Mac, Windows, and mobile clients
Prepare computer equipment via management systems (JAMF/SCCM)
Develop Jamf and SCCM environments
Provide technical support for end users and stakeholders
Collaborate with technical groups to gain knowledge and find best solutions
Create processes, documentation, and training material
Monitor and troubleshoot general classroom and AV technology
Deploy IT equipment to stakeholders and users in supported locations
Process and document IT asset Inventory
Take ownership of issues and processes and see through to successful outcomes
Other projects as assigned


Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.
Preferences
Strong IT Help Desk support and experience
Apple MDM or Jamf experience
SCCM or Windows Management experience
Advanced IT troubleshooting skills with in-depth knowledge of diagnosing OS and IT issues
Preference is given for a bachelor’s degree in a related field or equivalency.
Strong organizational and project management skills
Strong interpersonal communication and documentation skills
Experience with Active Directory
A+, Security+, Project+ or other industry recognized technical certificates are highly desired
Previous Service Desk or Help Desktop experience is preferred
Windows 10/11 and Mac OS desktop support experience is expected