Job Description

Summary
The Department of Biomedical Engineering (BME) is a joint academic department with reporting lines to the College of Engineering and the Medical School. The dual-school environment includes a growing faculty roster within both schools, a large and increasing collaborative research portfolio, multi-building research facilities, innovative instructional programs at all academic levels, and a focus on research translation and entrepreneurship. BME is pursuing strategic goals to establish enhanced connections within and beyond both schools. By launching shared facility cores to enable faculty success in research and providing an educational experience for undergraduate students through Ph.D. candidates, BME strives to best prepare graduates for the multitude of career options at the interface of engineering, life sciences, and medicine.


Candidates for the role of Desktop Support Specialist will provide desktop and general IT support to faculty, staff, and students engaged in a variety of academic and research initiatives.

Who We Are
Michigan Engineers are world-class educators, researchers, students, and staff who strive to build a people-first future. As part of the nation's number one public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.

Our vision, mission, and values are supported by a people-first engineering framework that guides our work. As Michigan Engineers, we strive to apply excellent engineering fundamentals, integrated expertise, and equity-centered values to reimagine what engineering can be, close critical gaps, and elevate all people. Information about our vision, mission, and values can be found at: http://strategicvision.engin.umich.edu/.

The University of Michigan has a storied legacy of commitment to Diversity, Equity, and Inclusion (DEI). Michigan Engineering models that commitment in our research, culture, and collaborations. We seek to recruit and retain a diverse workforce as a reflection of that commitment. Learn more about DEI at Michigan Engineering: https://www.engin.umich.edu/culture/diversity-equity-inclusion/

Michigan Medicine Medical School seeks to transform health through bold and innovative education, discovery, and service. To recruit, develop, and retain the best faculty, staff, and learners who work together for the greater good. To create transformative knowledge that advances science and improves health. To cultivate a learning community that engages all in bold and innovative education for the advancement of science, health, and healthcare delivery.

To deliver outstanding patient care and improve health for local, national, and global populations while caring for each other. To engage and collaborate with our institutional, local, state, national, and global communities to advance health and science.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Maternity and Parental Leave
Responsibilities*
Under general supervision and direction of senior technical staff, administers server platforms, provides computer desktop support, mobile device support, and services to the department, which includes installing/configuring, troubleshooting, and maintaining mobile/desktop/laptop/workstation/server software and hardware, network support, printer support, email support, and working with support staff/vendors to get quotes/order/RMA/replace equipment or software.
Routinely moves equipment weighing up to 50 lbs.
Provides computer/general application support for Macintosh/Windows/Linux operating systems, escalating more complex problems to senior technical staff.
Works with senior technical staff to track and mitigate security vulnerabilities.
Keeps abreast of current technologies. Tests hardware, software, and operating systems. Implements new technologies as directed by senior staff.
Documents assigned systems and relevant procedures.
Performs routine classroom/conference room/event support.
Administers user and group accounts.
Familiar with Office products, Google Suite, Dropbox, and Zoom.
Other general support as needed.
Required Qualifications*
Associate degree or equivalent (computer related certifications) and 2 to 3 years computer experience.
Demonstrated oral and written communication skills.
Demonstrated experience in customer service and/or help desk environment.
Demonstrated experience working collaboratively or in a team.
Demonstrated attention to detail, professional demeanor, and ability to incorporate feedback.
Routinely moves equipment weighing up to 50 lbs.
Must qualify as a "U.S. Person" as defined by U. S. government regulations for export control data requirements for International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).
Strong organizational skills.
Strong desire for continuous learning.
This is an empowered position. You will be required to make educated decisions when senior technical staff are not available. In addition, it's expected that you will raise issues to senior technical staff when you see opportunities for process improvements.
Desired Qualifications*
Bachelor's degree from an accredited University preferred.
Prior hands-on experience installing and supporting hardware, software, and networked systems in a multi-platform environment.
Proven ability to interact with all levels of computer users.
Datacenter operations experience.
Matlab experience.
Any programming/scripting experience.