Supervisor Revenue Cycle

City of Hope

Irwindale, CA

Job posting number: #7258623 (Ref:10026344)

Posted: June 27, 2024

Salary / Pay Rate: $32.91 - $51.01 / hour

Application Deadline: Open Until Filled

Job Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role reports to the Manager, the Revenue Cycle Supervisor exercises discretion and independent judgment to plan, supervise, and coordinate the daily operations of the Revenue Cycle department. Develops, implements, and maintains policies, procedures, and practices. Leverages expertise to ensure department goals are met and directly supervises Lead Collectors of each functional specialty. Monitors and assesses practices to ensure staff is working proficiently, accurately, and completely to facilitate the billing and reimbursement process. In addition to overseeing department operations, the Revenue Cycle Supervisor performs key management functions such as hiring, updating and refining job descriptions, training, scheduling, performance counseling, and evaluating employees. This position also performs monthly incentive review and annual performance reviews of subordinates.

As a successful candidate, you will:

  • Provide supervision, direction, and expertise to Leads.
  • Develop, implement, and enforce policies and procedures to ensure quality and accuracy of
  • collection function
  • Performs annual employee performance appraisals of Leads. Provides significant input on performance appraisals, hiring/selection, termination, and promotion of staff and Leads.
  • In partnership with the Manager and Director of Revenue Cycle, recruits, on-boards, and trains new employees. Actively takes steps to retain qualified collectors.
  • Ensures that staff and Leads keep abreast of all new changes in billing guidelines set forth by the regulatory agencies and conducts monthly employee performance incentive bonus review.
  • Provide technical expertise and inputs to members of the Revenue Cycle and Operations management teams to improve quality of billing operation and appeal process and assure organization's compliance to billing guidelines set forth by CMS and Medi-Cal.
  • Assures compliance with all regulatory bodies, including OSHPD, CMS, etc.
  • Acts as an internal consultant for all issues related to practice management software or other systems used by Billing and Collections staff.
  • Ensures billing accuracy, maintaining continuous compliance with billing guidelines set forth by CMS and Medi-Cal.

Your qualifications should include:

  • High School Diploma.
  • Minimum of 5 years revenue cycle experience.
  • 3+ years in leadership capacity in a revenue cycle.
  • Preferably: Bachelor’s Degree in healthcare, business, or related field.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here. To learn more about our Comprehensive Benefits, please CLICK HERE.

Additional Information:

  • There are 2 positions available.

Salary / Pay Rate Information:
Pay Rate: $32.91 - $51.01 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.



City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.


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More Info

Job posting number:#7258623 (Ref:10026344)
Application Deadline:Open Until Filled
Employer Location:City of Hope
Duarte,California
United States
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