Job Description

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
? Care Delivery

o Implementation of clinical care model, guidelines, and standards of care at ACU level.

o Implementation of provider deployment.

o Identification non-provider staff complement at the clinic/ACU.

o Review visit/productivity data to identify potential revisions to the staffing model.

o Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and partnership with central contact center and central nurse triage.

o Pilot new care models to support ambulatory care goals in striving to achieve value-based care delivery to populations.

? ACU Operations

o Supervision and direction given to operational administrative and clinical staff and engagement in their professional development.

o Oversees the day-to-day operations of the ACU.

o Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable.

o In partnership with triad partners, leads onboarding of new providers and support staff into the clinic

o Handles hiring/discipline and firing of clinical support and admin staff in their respective clinic.

o Evaluates clinical support and admin staff in collaboration with the triad leadership team.

o Provides feedback on operational issues involving providers in the ACU.

o Manages routine clinic operations (e.g., scheduling, billing, referral management, etc.)

o Provides feedback/supervision/support/performance evaluation of assigned ACU staff.

o Develop and oversee efforts to recognize and incentivize staff excellence.

o Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations.

? Collaboration with Centralized Support Services

o Collaborate with IT for required support services at the ACU level

o Works regularly with support services functions to ensure operational goals are met

? Space Management

o Monitor and allocate space utilization within the ACUs

o Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment.

? Patient Care

o Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation.

o Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements.

o Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)

o Collaborate with the Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up.

o Collaborate with the Medical Director to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)

? Clinical Performance

o Establish performance goals with ACU in alignment with ambulatory care goals.

o Partner with the Medical Director to ensure clinical provider scheduling is consistent with ambulatory care operational principles.

o Resolves clinical and operational problems at the ACU level.

? Operational and Financial Performance

o Communicate performance metrics regularly to provider and staff in the clinics.

o Monitor operational and financial performance metrics at the ACU level.

o In collaboration with triad leadership, establish ACU level financial plan for upcoming year.

o Prepare, monitor, and manage billing and other fiscal activities.