Job Description

Description of primary duties and responsibilities:
Primary Purpose of the Organizational Unit:
The mission of Information Technology Services is to explore, implement, maintain, and support the use of technology to achieve the University’s academic and administrative objectives effectively and efficiently, as stated in the University’s strategic plan.
Description of Work Continued:
Primary Purpose of the Position:
The position provides support for the university’s Academic ERP system and related third-party applications. The employee may be responsible for overseeing programs or projects. This function requires a broad understanding of a variety of technologies to support customers effectively. It also requires particularly strong communication skills, an ability to interact effectively with a wide range of customers, and an ability to use a variety of technical resources to provide this support.
Minimum Education And Experience Requirements:
Master’s degree and 2‐4 years experience; or Bachelor’s degree in computer science, information technology, or related area and 3‐5 years experience in the information technology field related to the position’s role.
Knowledge, Skills And Abilities:
Working technical knowledge of:
Ellucian Banner
Databases – (e.g., Oracle, MSSQL)
Programming languages – (e.g., SQL, Java)
Reporting Tools – (e.g., Argos, ePrint)
Document Capture – (e.g., Xtender, Hyland, NOLIJ, eTranscript)
Scheduling – (e.g., Cron, UC4)
Firsthand experience with business requirements gathering/analysis.
Strong understanding of information processing principles and practices.
Experience in the operation and analysis of software and standards, as well as data retrieval methodologies.
Knowledge of software evaluation principles and practices.
Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
The ability to recognize and resolve system and software-related problems.
Work independently and make necessary decisions within department guidelines.
Perform multiple tasks concurrently and respond to emergency situations effectively.
Communicate technical and complex information both orally and in writing.
Preferred Qualifications:
4+ years of equivalent work experience in a position overseeing the design, development, and implementation of software, systems, or products.

Special Instructions To Applicants:
Notice to Applicants
Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Closing Date:
Open Until Filled: Yes
Additional Information for Applicants
All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement:
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.