Job Description

Job Description
This position is responsible for coordinating and performing telecommunication moves, adds and changes for the university as well as hospital and clinics. They will be the liaison between the customer, engineers and technicians.

Employee will activate/deactivate/troubleshoot data port connections per service requests and incident reports. Employee will keep extensive documentation for phone line and data ports up to date. Process work tickets communicating with engineers, warehouse, technicians, and Networking department. This includes software instructions for engineers, equipment needed for customer, detailed installation instructions, network knowledge and billing creation. Other duties as assigned

Employee will need to have the following attributes: great customer service skills, accuracy in work a must, knowledge in Microsoft applications, work well within a team and with other teams, self-motivated, quick to learn proprietary applications.

Shift
Monday - Friday 7:30an - 4pm

Minimum Qualifications
Bachelor’s degree in Telecommunications, Computer Science, or related field. At least five years of related experience. Great Customer service skills, knowledge in Microsoft applications, self-motivated.Bachelor’s degree in Telecommunications, Computer Science, or related field. At least five years of related experience. Great Customer service skills, knowledge in Microsoft applications, self-motivated.

Anticipated Hiring Range
Salary Range: $18.50 - $20.00 Commensurate with experience

University Title: Telecom IT Analyst

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.



Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.