Job Description

Description
Reporting to the Manager of Information Technology, Candler’s Academic Technology Specialist (ATS) maintains and supports the hardware and software used to fulfill Candler’s teaching mission. This includes coordinating with IT colleagues on the purchasing, configuring, and troubleshooting of technology used by faculty and staff, as well as hardware and software installed in the classrooms of Candler’s buildings.



The ATS will respond to incident reports filed by members of the Candler community, working to understand the customer need and implementing solutions in accordance with Emory policies and best practices. The ATS is a member of the Candler IT team, collaborating to ensure all technology solutions are performing optimally for users. This collaborative work may include helping to support audio/visual production for the school.



KEY RESPONSIBILITIES:

Maintains technologies that support the teaching and learning mission of the University.
Deploys technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff and selected guests.
Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services.
Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats.
Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions.
Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support.
Maintains any required auxiliary equipment pools to supplement and/or replace deployed equipment and technologies.
Performs testing, inspection and monitoring to assure established expectations are met.
Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events.
Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction.
Performs related responsibilities as required.
MINIMUM QUALIFICATIONS:

A bachelor's degree OR an equivalent combination of education, training and experience.
Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.
PREFERRED QUALIFICATIONS:

Demonstrated proficiency in troubleshooting computer hardware, in both Windows and macOS environments
Knowledge of the concepts, practices, and procedures within the IT field
Excellent organization and project management skills
Strong interpersonal and verbal communication skills
Experience working in IT in a higher education setting
Experience with imaging and maintaining devices running Microsoft
Windows 10/11 and macOS versions 11-14\
Experience with technical writing for IT documentation
Certifications in computer support
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.