Job Description

Description
This is a full-time, twelve-month administrative position reporting to the Director, IT Operations. The Network Administrator II role is to the install, maintain, and administer the college’s infrastructure and connections to various technologies; ensuring availability of technology resources; meeting end-user needs; and providing technical information for high level problem solving related to infrastructure issues and connections to various technologies; providing management for subsets of major projects or small projects.

Essential Functions and Duties
Administer and configure a large, complex university network infrastructure; including switches, routers, wireless access points and the installation of additional servers, (on prem and virtual.)
Responsible for daily administration of the college network environment, including wired and wireless environments.
Installs, configures, and maintains system software. monitors network performance, troubleshoots issues and deploys solutions.
Application of patches and installation of new applications and equipment.
Implement and comply with standards, procedures, and processes for NOC.
Administer firewalls and internal network security.
Support validation, deployment, optimization, and operations of network nodes.
Complies with production standards and policies
Prepares written technical support documentation and/or conveys information providing exceptional customer service
Research resources and methods to maintain current working knowledge of new and emerging technologies, federal rules, regulations, and policies
Perform other duties as assigned
Knowledge, Skills, & Experience
Expert knowledge of network hardware, JUNIPER, CISCO and Palo Alto products
Experience with VPN, cloud, and routing protocols.
Experience with DCHP.
Knowledge of NAC (Network Access Control) systems
1-3 years of hands-on experience in a comparable position preferred
Knowledge of network technologies, including routing, switching, access control, and cloud infrastructure.
Strong knowledge of firewall central management applications
Exceptional analytical, conceptual, and problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Ability to install, configure, and troubleshoot various network issues with minimal supervision.
Ability to draw up a network infrastructure with minimal supervision
Treats others with courtesy, respect, and dignity in the workplace.
Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
Accepts responsibility for his/her actions.
Respects and complies with department and college policies, procedures, and work rules.
Takes responsibility to accomplish job assignments within reasonable deadlines.
Willing to accept new projects and/or commitments.
Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
Arrives to work on time prepared and ready to contribute.
Willingly adjusts to changing work assignments or conditions.
Open to changes in operational procedures, technology, and/or organizational structure.
Views changes as opportunities for learning and professional development.
Displays a positive attitude to encourage others.
Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
Respectfully ascertains customer's needs and determines appropriate response.
Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
Follows up with customers on outstanding requests in a timely manner.
Tactfully explains to customers why their needs and/or expectations cannot be met if the college does not provide the requested information or services.
Experience in Higher Education preferred
Physical Demands
Standing, walking, climbing ladders, lifting.
Qualifications
Bachelor's Degree preferred in Management Information Systems, Computer Science or related field. Associates Degree required.
Network administrator certifications preferred (Juniper, Cisco, etc)
Supplemental Information
Span of Authority / Control

Decisions made independently by this position: Decisions regarding the day-to-day activities for network services.
Decisions referred to the supervisor or other individual: Broad, strategic about the vision and direction of the College and the strategic direction of OTS will be referred to the OTS leadership team.
Regulations
Federal, state, institutional or other types of regulations that influence job responsibilities
All federal/state laws and requirements will drive solutions performed by the incumbent.
Work Schedule
Special circumstances in the work schedule (e.g., travel, shift work, weekend or holiday work, on-call, other)
Typical Monday through Friday, 8:00am-5:00pm work schedule, with an expectation for additional work hours when necessary and continuous monitoring of email and phone for network system outages.