Job Description

Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
Job Summary
Works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements.
Essential Duties and Responsibilities
Application and Service Management:
Manage assigned software applications and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices.
Monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices.
Install, configure, and maintain necessary production and non-production environments related to software applications on servers and/or workstations.
Monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments
Maintain and use testing and validation processes to assure integrity and stability of software applications.
Work within the change management process for all configuration changes to software applications and related environments
Work with customers and OIT colleagues to maintain documentation for software application such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks
Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.
Incident Response and Support:
Resolve customer reported applications issues.
Work with vendors to correct software defects by installing fixes or managing user expectations of product use
Communication and Collaboration:
Provide project communication with customers, management, and project management office for the purpose of having a common understanding of project results and goals.
Provide excellent customer service and other duties as assigned.
Minimum Qualifications
Bachelor’s Degree with coursework in computing or information systems or any equivalent combination of education, certification, training, and experience.
Preferred Qualifications
Don’t meet every single qualification exactly? At our organization, we are dedicated to building an authentic workplace, so if you’re excited about this role and think your past experience may not align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

One (1) or more years of related computing systems management work experience or any equivalent combination of education, certification, training, and experience.
Experience using Relational Databases.
Expert understanding of Software Development Lifecycle, ITIL, and Project Management principles.
Knowledge, Skills and Abilities
Knowledge of principles of computing, communications, networks, hardware, software including operating systems.
Ability to install, configure, integrate, and manage software applications in an enterprise environment.
Professional skill in analyzing and solving complex computing problems.