Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

Responsible for the technical design, planning, implementation, configuration, maintenance and administration for organizational Windows 2016, 2019, 2022 Servers, Linux Servers, AWS & Azure IaaS Servers, Active Directory (AD) and SAN and NAS storage environments. Responsible for virtualizing servers in VMWare and other virtual platforms. Responsible for ensuring the highest level of performance tuning. Determines monitoring and system performance standards and recommends enhancements and upgrades. Independently responsible for leading technical projects. Diagnose and troubleshoot Local Area Network hardware and software problems.

• Install, maintain, upgrade and administer organizational Windows 2016, 2019, 2022 servers, Linux Servers, AWS & Azure IaaS Servers. Recommends configurations of such servers.
• Acts as the technical lead for the Local Area Network administrators, providing guidance in the design and implementation and maintenance AD environments as well as other area of the ITS server and storage infrastructure.
• Acts as the technical lead for assigned LAN Administrator projects.
• Recommend servers that are candidates for virtualization for VMWare or other virtual environment.
• Perform user account administration on Active Directory.
• Perform print queue administration and troubleshoot server printing problems.
• Assist the Data Security Administrator in maintaining security on servers and AD, including security patches, hardening, and AD Global Policies.
• Provide technical assistance to PC support and Installation Technicians and application analysts on networking hardware/software configuration, and printing issues.
• Responsible for the management of the SAN and NAS infrastructure. Recommends enhancements to the COH storage environment. Validates and maintains backup procedures.
• Provides recommendations to the Director, Technical Support Services as to necessary performance and productivity enhancements related to system use and services.
• Responsible for Storage Switch environment. Provisioning servers to NAS and or SAN storage.
• Provide technical assistance to vendors in identifying and troubleshooting server problems.
• Responsible for documenting organization’s server environment.
• Recommends appropriate tools for improved monitoring and administration of the Server and AD environments.
• Keeps abreast of the latest technology and issues dealing with organizational server(s) and environment.
• Assist the project managers in the ITS department in whichever project(s) he/she needs assistance with, upon a directive from the server administration manager and/or the technical services director.
• Each system administrator will be on-call 24/7 on a scheduled and sometimes unscheduled basis. The primary system administrator (PSA) on-call will need to be ready to assist users, vendors and or ITS personnel whenever he/she is called or paged. The Primary on-call system administrator will perform the daily duties of the Primary System Administrator documented in the policies and procedures documentation
• Each system administrator will be on-call 24/7 on a scheduled and sometimes unscheduled basis to assist the primary system administrator on-call; the backup system administrator (BSA) on-call will be assisting the primary system administrator on a needed basis. The BSA must assume the responsibility of the PSA, if he/she is not available or unable to perform his/her duties. The BSA might be needed to assist users, vendors and or ITS personnel whenever he/she is called or paged.
• Rack and un-rack servers in the organization’s data center.
• Maintain a positive image when dealing with department personnel and other City of Hope employees.
• Responsible to work on and process helpdesk and escalation tickets. The system administrator must meet all departmental requirements pertaining to helpdesk and escalation tickets.
• Other duties as assigned.

Your qualifications should include:

• Bachelor’s Degree in Computer Science or related field
• Experience may substitute for minimum education requirements
• Five or more years of progressive experience in administrating Local Area Networks in a heterogeneous Multi-vendor networked environment that includes Active Directory, Windows 2016, 2019, and 2022 platforms. Experience working with SANs and NAS.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.