Job Description

Position Description

The IT Support Specialist III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. This position may also manage area or unit IT software projects in support of business operations.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

Troubleshoot primarily hardware, software, or some system problems for departments within AISS.
Interface with central technology support areas on behalf of departments within AISS.
Provides AISS departments hardware and software support and maintenance; including but not limited to: desktops, laptops, printers, etc.
Develop and maintain a system for inventory, maintain standards for equipment replacement.
Performs or oversees technical duties necessary for department operations.
Develop and provide training for staff when necessary.
Supervise and train PC/Network student employees including assigning tasks and evaluating task completion.
Provide support for AISS department NSCs or serve as NSC for AISS department(s).
Responsible for all AISS Property Inventory tracking.
As needed assist with support in the Office of the Provost.
Other duties as assigned by supervisor or as requested by VP: Academic Innovation and Student Success.

Required Qualifications

Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

Desktop Support Certifications, Mac experience and/or any other training or certifications related to technology services.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.