Senior Specialist, Immersive Experiences and Operations - Visitor Services (Hybrid)

City of Hope

Duarte, CA

Job posting number: #7248363 (Ref:10026095)

Posted: May 27, 2024

Salary / Pay Rate: $34.64 - $53.70 / hour

Application Deadline: Open Until Filled

Job Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Senior Specialist, Immersive Experiences and Operations overseas the daily operations for a range of venues on the City of Hope Duarte, CA campus including the City of Hope Visitor Center, La Kretz House of Hope, the Arthur & Rosalie Kaplan Family Pavilion, Kaplan Kitchen, and the Anthony F. Markel Family City of Hope Museum. This individual ensures the delivery of outstanding visitor and guest experiences, and oversees the coordination of curated on-site meetings, events and experiences hosted across these venues, inclusive of the external Sculpture Garden. As a central member of the Experience & Event Strategy team, the Senior Specialist establishes and maintains systemwide guidelines and protocols to ensure all venues are maintained at optimal levels—operating and utilized efficiently and effectively. Responsibilities include inventory management, overseeing on-site event catering operations at Kaplan Kitchen, financial planning and budget management, equipment procurement and maintenance, and vendor relationship management. The incumbent will apply their expertise and knowledge to plan, coordinate, and implement hospitality strategies related to more than 500 activities, meetings and events on an annual basis. The incumbent will collaborate with colleagues to ensure the delivery of high quality, high impact meetings and events which reflect our mission and culture, and support overall system and event-specific goals.

As a successful candidate, you will:

Maintains master calendar of venue reservations. Ensures that venues are adequately stocked for event and meeting needs (i.e. audio/visual, seating, floral, décor, etc.). Ensures adherence to regulations and quality standards.

Manage and produce strategic events and meetings for a range of internal stakeholders, including Executive, Clinical and Research leadership.

Serves as the primary point of contact for the Office of the Board producing the logistical aspects of City of Hope Board of Directors meetings and events held in the Visitor Center and the Arthur & Rosalie Kaplan Family Pavilion, in addition to supporting offsite meetings and retreats.

Manage and coordinate all logistical elements and details including, but not limited to: venue set up/strike, move requests, food and beverage catering, décor, presentations and/or entertainment,

Run the day-to-day catering operations and services of the Kaplan Kitchen which includes 1) ensuring health and safety regulations are strictly observed, 2) monitoring the quality of the product and service provided, 3) accurately and easily communicating standards and cooking methods to staff, 4) leading teams of chefs and catering assistants, 5) hiring, training, and supervising contract catering staff, 6) planning and creating innovate menus in consultation with City of Hope Executive Chefs, and 7) Ensuring timely and safe food preparation, availability and delivery.

Responsible for creating and maintaining key venue reservation and operations documents, including experience and event concept proposals, floorplans/diagrams, production timelines, California Department of Health regulatory records, venue look book and inventory spreadsheets.

Your qualifications should include:

  • Bachelor’s Degree; 4 additional years of experience plus the minimum experience requirement may substitute for minimum education.
  • 5 years of event planning, hospitality and special project experience.
  • Hospitality, Travel and Tourism, Event Planning.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Salary / Pay Rate Information:
Pay Rate: $34.64 - $53.70 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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Job posting number:#7248363 (Ref:10026095)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
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