Job Description

Required License/Registration/Certification
HDI Support Center Analyst. Certifications are required within one year of hire date.
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.
Shift
This is a full-time, exempt position with an assigned schedule however our Service Desk is a 24/7 operation and shifts may change depending on departmental needs. This is a hybrid position.
Job Summary
The successful Service Desk Analyst I will provide tier 1 support of all ITS incidents and requests for UK Healthcare. Primary duties include incident and request intake, documentation, and resolution; problem analysis; and project task fulfillment.
Skills / Knowledge / Abilities
The ideal candidate will have knowledge of Microsoft Windows Experience; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.; excellent customer service, critical-thinking skills, judgment, detail-oriented, and listening skills; strong written and verbal communications skills; and the ability to work independently and as a team.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Associate’s degree with at least 1 year of related experience preferred.
Deadline to Apply 06/13/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.