Job Description

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.



General Information:

The IT Lab Operations Assistant provides computer lab and classroom endpoint device setup, monitoring, troubleshooting, and problem resolution. Responsible for routine and advanced setup, installation, monitoring, and troubleshooting of hardware and software for computer lab and technology classroom endpoint devices.



Duties and Responsibilities:

• Monitors, troubleshoots, and resolves hardware, software, and network issues in computer labs and classrooms.
• Assists with setup, configuration, and upgrade of computer lab facilities, hardware, and software.
• Assists with moving, setup, and configuration of equipment according to established procedures and deadlines.
• Completes tasks with speed, efficiency, accuracy, and great attention to detail.
• Prepares internal and end-user documentation. High-quality, accurate, and complete documentation is consistently written and maintained according to established departmental standards.
• Assists with hardware and software testing, installation, and upgrades.



Qualifications:

• Significant Knowledge of Windows and Apple computing environments.
• Ability to adapt to constant change.
• Ability to resolve technical problems.
• Ability to work with a variety of people (technical & non-technical) in a productive environment.
• Positive customer service-oriented attitude.



Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.