Position Summary

Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014, and AFME in 2016.  GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.

The GBS San Jose Financial Services is a high-performing team responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets. The organization performs certain Record-to-Report, Procure-to-Pay, Travel & Entertainment, Order-to-Cash, and other related activities from regionally centralized locations in San Jose, Costa Rica.

The GBS (Global Business Services) Financial Services - San Jose Source-to-Pay Senior Analyst will be responsible for conducting key source-to-pay activities such as handling escalations, solving conflicts for P2P accounts, and troubleshooting purchase requisitions, purchase orders, vendor master data, and invoices/credits cases. For this position, it is required to have the ability to manage a high volume of requests, support the Markets, and work along with stakeholders to provide excellent customer service in an accurate time. 

The objective of this role is to enable GBS Source to Pay to meet their business objectives by providing quality Source to Pay analysis and overall business support for Site Leadership, market colleagues, and external vendors.

Position Responsibilities

• Organizes workload prioritizes and proactively follows up on outstanding items.
• Owns process resolution from start to finish, ensuring the best possible outcome.
• Act as a liaison between the business and Source to Pay working to find solutions to issues that may arise.
• Maintain and when possible, exceed metrics and goals.
• Takes initiative in identifying processes and initiatives that fit into our Digital Finance strategy.
• Thinks strategically with strong analytical and process management skills.
• Actively supports our GBS value proposition by keeping processes aligned with our delivery model and global standard, enhancing our internal controls structures, and optimizing our processes.
• Leads and supports, in-house processes, drive continuous improvement initiatives, small projects, and stakeholder collaborations.
• Effective distribution and monitoring of workloads between the team.
• Independently manages the formal relationship with key internal stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units, and countries.
• Ensure the proper processes execution understanding our SOP, Work Instructions, Job Aids and Desktop Procedures and proposing updates when the documentation does not align with our day-to-day processes.
• Work with a variety of internal and external stakeholders and senior leaders on implementing different initiatives throughout the S2P area.
• Supports the management team and other colleagues as needed.
• Provides guidance, training, and support to new colleagues.
• Supports escalations as the first point of contact by quickly finding common ground and solving complex issues for the good of all.
• Knows and comprehends the accounting cycle involved in each customer´s interaction, being able to assess the impact of his/her actions in a broader picture of the organization.
• Assist Source-to-Pay Team Lead as needed; participate in or lead special projects that require creative and analytical skills.
• Understand and apply knowledge of the systems landscape and supports ad-hoc requests and management reporting.
• Desire participation in Make it Possible initiatives across the site.
• Represents the team in site meetings and other forums as required.
• Leads some in-house processes and BU and BPO collaborations.
• Monthly/quarterly departmental reporting.
• Strong compliance understanding and ensure commitment to the control environment through training and review.
• ERP system Subject Matter Expert by a proficient understanding of system functionalities and processes.
• Self-motivated works of own initiative with low guidance or support from Management.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative
• Organizes own workload prioritizes and proactively follows up on outstanding items.
• Procurement Specifics such as Purchase Requisitions, Purchase Orders, and Vendor Maintenance-related topics to support the team members with detailed information on how to solve specific queries related to this side of the end-to-end process.
• Assist other teams when required in terms of purchase requisitions/purchase orders inquiries, re-opening/closing orders, and resolving undelivered/stuck in ordering status.
• Provide support to stakeholders for vendor maintenance requests and further details to ensure the suppliers are correctly set up to avoid issues in future stages of the overall P2P process.

Organizational Relationships

• All S2P Teams within GBS (Global Business Services)
• Enabling Finance
• Consolidations & Controllers
• All Finance Business Unit Colleagues
• External Vendors and Pfizer Colleagues

Education and Experience

• Bachelor's degree in business/finance-related field required.
• 3-5 years' experience in related roles such as Customer Service, Shared Service Center, Procurement, Finance, Accounts Payable, Help Desk.  Experience with Source-to-Pay processes, coaching skills, and advanced error resolution methods.

Technical Skills

• Proficient Office, and Teams Knowledge.
• Proficient Accounting Finance knowledge.
• Proven experience in multinationals shared services, or finance-related if applicable.
• Solid ERP system (SAP, ARIBA, MDGs, Service Now, APEX Analytics, Concur) Subject Matter Expert.
• Stakeholders' relationship management.
• Advanced problem solving and analytical skills.
• Advance Communication and customer service skills.
• Required knowledge of reporting capabilities, KPI’s and business analytics.
• Internal/external audit management experience.
• Desirable project management and process improvement.
• Time management (ability to work with priorities when several responsibilities are assigned).
• Colleague training experience.
• Good written and verbal English communication skills required, any other language if required by the business.
• KPIs and Measurement basic understanding.
• Capability to manage complex/critical scenarios.

Physical Position Requirements

• Standard Finance and Accounting Office work
• Ability to travel to attend meetings domestically and internationally.

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.