Technology Specialist - AV

City of Hope

Duarte, CA

Job posting number: #7236922 (Ref:10025775)

Posted: April 19, 2024

Salary / Pay Rate: $28.63 - $44.38 / hour

Application Deadline: Open Until Filled

Job Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

This position provides support in a MAC and Windows based environment including troubleshooting and resolving problems and providing first-line customer service. This position is responsible for the installation of new systems, and replacement of existing machines with the latest hardware and software platforms for Windows and MAC. This position also provides excellent customer service and support at each customer engagement. Must possess a can-do attitude, strong work ethic, and the ability to build relationships with team members and customers at various levels.

  • Provide first-line support with Windows or MAC software/hardware problems, mobile device, telecommunications, or audiovisual issues, including training and technical assistance to end user as required.
  • Primary support for Windows and MAC computers, perform Windows and MAC OS updates, WOWs and printer support. BCA Audit support, daily clinical rounding support.
  • Provide support for telecommunication or audiovisual issues in various settings (Clinical, Research, General Business, Meetings)
  • Assist in the delivery, implementation and installation of desktop computer, telecommunication and audiovisual equipment to appropriate onsite personnel.
  • Provide operational support for post project system deployments.
  • Demonstrate effective interpersonal, time management and communication skills using tack and courtesy, with the ability to multi-task and handle deadlines and pressure situations.
  • Other duties as assigned

Your qualifications should include:

  • High School or equivalent
  • Three (3) years desktop computer and PC hardware/software support including peripherals in a high volume setting. Ideally this includes experience with mobile devices and PDAs. General troubleshooting and experience with Local Area Networks required for all. Strong customer service is a must.
  • Current California Drivers License and a good driving record for insurance purposes (where applicable).

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Salary / Pay Rate Information:
Pay Rate: $28.63 - $44.38 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.



City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.


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