Job Description

This position will support the department's IT domain and infrastructure; and perform installation, repairs and maintenance of computers, servers, and printers, and associated peripherals and equipment. They are expected to implement IT hardware and software solutions to meet the needs of faculty, students, and graduate students for use in instructional and research projects in the Department of Chemistry. Such projects will involve researching and identifying Computer and equipment specifications, for the purpose of utilizing data collection hardware and software.



More Specific Responsibilities Include:

Computer, server, and printer maintenance and support

· Respond to computer, server, or printer issues within the department

· Troubleshoot and repair computer systems and network printers

· Support software updates on departmental assets

· Install hardware upgrades to computers and associated devices

· Maintenance of server hardware and software

· Update and ensure license servers are current and operational

· Maintain continuity among other staff by documenting and communicating actions, irregularities, and continuing needs. Communicate status of projects to the customers, including indicating delays and reasons for delays. Document actions by completing production and quality logs.



Create and manage assets on local domain and in Windows Active Directory (AD)

· Register computers, servers, and printers within OIT's registry system

· Add computers, servers, and printers into Window's AD

· Create, Modify, and update user groups

· Implement and manage data storage solutions for user groups

· Ensure new computers comply with Departmental security plan



New computer, server, and printer installations

· Unpack and setup new computers, servers, and printers

· Install Windows, MocOS, and Linux/Unix operating systems

· Identify and install specific software for departmental faculty, staff, and students

· Directly move research data and department specific software, to support user transition from old to new computer

· Create new license servers utilizing computer/server hardware and software and virtual machines



Departmental specific tasks

· Support and repair of simple electronic devices for chemlabs

· Fill Nuclear Magnetic Resonance (NMR) devices with liquid nitrogen and liquid helium

· Move equipment and furniture between labs/buildings

· Assist in chemistry labs tear down and clean up

· Aid in disposal of surplus equipment



Requirements:

· Education: Vocational or technical training/certificates in Information Technology; training in Windows Active Directory; minimum of three years of experience in helpdesk/network troubleshooting and repair. We will consider 3 years of work experience to equal one year of college or vocational/technical school.

· Knowledge, Skills, and Abilities:

o Ability to use an active directory

o Must be skilled in the use of Microsoft Office products

o must be proficient in manipulating and creating graphs and spreadsheets in Excel

o ability to understand problems and communicate solutions regarding novel software and equipment

o ability to implement electronic equipment communication with hardware and software

o ability to visualize design flaws and find or create solutions utilizing available hardware and software

o ability to integrate electronic devices into functional systems

o ability to troubleshoot computer, server, and printer problems and identify root failures

o ability to repair minor scientific instrumentation

o ability to understand the work that is being requested and ability to suggest better alternatives

o ability to positively interact in a culturally diverse work environment

o good judgment, able to stay on task and pay attention to detail

o knowledge of environmental, health and safety requirements



Preferred Experience:

· Education: Associate's Degree in Information Technology, Windows Active Directory administrator; 5 years of experience in systems/network troubleshooting and repair.

· Knowledge, Skills, and Abilities:

o Knowledge of Windows Active Directory, Windows OS, MacOS, LINUX/Unix.