Internal Communications Specialist - Patient Communications - Hybrid

City of Hope

Irwindale, CA

Job posting number: #7234348 (Ref:10025510)

Posted: April 3, 2024

Salary / Pay Rate: $32.00 - $40.34 / hour

Application Deadline: Open Until Filled

Job Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Under the supervision of the leader, the Specialist helps support the strategy for engaging and communicating with City of Hope faculty and staff. The Specialist contributes to leading internal content development and communication channel management and delivers on communications internal events and initiatives. This position involves a range of duties aimed at creating cohesive internal communication content relevant to the employee and physician base, contributing to employee engagement, and building relationships among internal business partners to achieve the mission of the internal communications team.

Works with a sense of urgency, takes ownership of projects and is accountable for results. Effectively manages multiple projects, multiple customers and constituents that require attention, follow up and attention. Interacts easily with a wide variety of interpersonal styles and is open-minded on alternative means of getting needed business results. Succeeds in very complex environments. Exhibits a high degree of professionalism and competency working across our national system with a variety of individuals. Builds and maintains collaborative relationships across all functions and levels within the organization and promotes synergy. Develops and maintains positive relationships with external partners on a national scale.

As a successful candidate, you will:

  • Contribute to the planning, development and execution of strategic internal communications that support and advance key institutional initiatives, using digital and print platforms/channels
  • Analyzes metrics, ensuring that the Internal Communication Team is meeting goals and they are forming data-driven strategies that sustain or increase staff engagement with content.
  • Assists with the digital signage platform in partnership with Patient Communication, Philanthropy and Marketing, ensuring ongoing enhancements are made to keep content relevant and visually appealing for staff facing channels.
  • Serves as liaison with the Patient Communications, Content, Social Media, External Communications, Scientific Communications, Creative Services, Communications leads, and the Marketing teams to ensure that relevant content is amplified and aligned for all audiences.
  • Determine project needs and creates proposals that reconcile stakeholder requirements with service scope to ensure alignment of outcomes with expectations (e.g., project goals, scope, participant responsibilities, delivery dates, governance and budgets.)
  • Gather information and insights to create relevant and impactful messages shareable across the digital employee communication platform FirstUp, intranet, email, forums, digital signage, and internal events.
  • Partner with other members of the internal communication team to lead communications employee engagement programs, which includes Town Halls/Forums, video content, and internal executive communications. The incumbent will encompass the full spectrum of responsibilities from program development and speaker acquisition to the coordination of video production and audio-visual needs, encompassing conceptualization, content gathering and execution.
  • Partner with the leader to develop strategic internal communication, engagement, and change management plans aimed at ensuring all internal stakeholders feel included, supported, educated and inspired on organizational initiatives, changes, DE&I and culture programs.
  • Oversees a comprehensive Internal Communications content calendar; ensuring the timely distribution of communications without overlap.
  • Provides proof-reading and editing support for Internal Communications content and materials. Remains available to assist on the delivery of important communications.

Your qualifications should include:

  • Bachelor’s Degree with 2 years of experience in communications


  • Master’s degree with 1 year of experience in communications

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Salary / Pay Rate Information:
Pay Rate: $32.00 - $40.34 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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More Info

Job posting number:#7234348 (Ref:10025510)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
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